Director, Strategic Account Management & Renewal Growth

CentralReach, LLC; Northern (KY); Hybrid; USD 126,000 - 154,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) matching

Parental leave

Hybrid work schedules

Career development support

Wellness programs

Job summary

CentralReach, LLC, a leading ABA care software provider, seeks a Director of Account Management to own renewal and expansion revenue across a portfolio of ABA providers. You will lead 8–10 Account Managers, drive Net Revenue Retention, and oversee renewal forecasting while collaborating with Customer Success, Sales, and Product.

Hybrid role with offices in Ft. Lauderdale, FL and Holmdel, NJ, offering competitive compensation, benefits, PTO, and 401(k) matching.

Qualifications

• 7–10+ years of SaaS revenue experience.
• 3–5+ years leading account management, renewals, or post-sale teams.
• Strong forecasting discipline and revenue inspection experience.
• Demonstrated coaching and talent development capability.
• Proficiency with Salesforce and revenue enablement tools.

Responsibilities

• Own renewal and expansion performance across assigned portfolio.
• Drive achievement of Net Revenue Retention targets.
• Ensure early identification and mitigation of churn risk.
• Inspect and support expansion deal strategy and pricing.
• Oversee renewal pipeline hygiene and 120+ day visibility.
• Lead and develop 8-10 Account Managers.
• Conduct structured weekly 1:1s focused on elevating consultative selling.
• Drive accountability for quota attainment and forecasting standards.
• Maintain accurate renewal and cross-sell forecasting.
• Ensure CRM discipline and opportunity documentation.
• Monitor performance metrics: cross-sell conversion, time-to-close, risk classification.
• Oversee account planning for high-value providers and structured QBR cadence.
• Promote cross-product adoption and value realization.
• Partner with Customer Success on health scoring and adoption insights.
• Coordinate with Sales on post-sale transitions.
• Provide structured customer feedback to Product.
• Escalate systemic risks to Head of Account management.

Skills

SaaS revenue experience

Forecasting

Coaching

Cross-functional collaboration

Revenue enablement tools

Tools

Salesforce

Job description

CentralReach, LLC, a leading ABA care software provider, seeks a Director of Account Management to own renewal and expansion revenue across a portfolio of ABA providers. You will lead 8–10 Account Managers, drive Net Revenue Retention, and oversee renewal forecasting while collaborating with Customer Success, Sales, and Product.

Hybrid role with offices in Ft. Lauderdale, FL and Holmdel, NJ, offering competitive compensation, benefits, PTO, and 401(k) matching.