Director Station Operations

PrimeFlight Aviation Services; Richmond (VA); On-site; USD 140,000 - 190,000; Full time

Job summary

PrimeFlight Aviation Services in Richmond, VA seeks a Director of Station Operations to oversee passenger services, baggage handling, ground support, and fueling where applicable, ensuring safe and compliant airport operations.

The role partners with airline customers, authorities, and internal teams to drive operational excellence, financial performance, and a superior passenger experience, while leading a diverse team of managers and frontline staff across shifts.

Qualifications

• Experience leading airport station operations
• Ability to lead diverse teams in a 24/7 operation
• Proven track record in safety compliance and SMS
• Excellent communication and problem-solving skills

Responsibilities

• Oversee all aspects of station operations including passenger services and baggage handling
• Develop and implement strategies for safe, efficient airport operations
• Lead operational managers and frontline staff with clear goals
• Ensure FAA/TSA/DOT and company safety standards compliance
• Drive budgeting, financial planning, and resource allocation for stations
• Lead emergency response and crisis management

Skills

Leadership & team management

Aviation operations experience

Regulatory compliance knowledge

Communication

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Email

Job description

Description

POSITION DESCRIPTION

Director Station Operations

SUMMARY OVERVIEW

The Director of Station Operations is responsible for overseeing all aspects of station operations, including passenger services, baggage handling, ground support, and fueling operations where applicable. This leadership role ensures safe, compliant, and efficient airport operations while driving financial performance, operational excellence, and customer satisfaction. The Director partners with airline customers, airport authorities, regulatory agencies, and internal departments to achieve operational goals and uphold PrimeFlight's safety and service standards.

RESPONSIBILITIES

• Oversee all aspects of station operations including passenger services, baggage handling, ground support, and fueling in applicable locations
• Develop and implement operational strategies to ensure efficient and safe airport station functioning
• Provide leadership and direction to a diverse team of operational managers and frontline staff, establishing clear goals and performance expectations
• Ensure compliance with all FAA, TSA, DOT, airport authority, and company regulations and safety standards
• Actively promote and support the company’s Safety Management System (SMS) initiatives and safety culture
• Coordinate with airline partners, government agencies, and other stakeholders to ensure seamless operations
• Monitor operational processes and implement continuous improvement initiatives to increase efficiency and service quality
• Oversee budgeting, financial planning, and resource allocation for station operations
• Analyze operational and financial reports to track KPIs, identify trends, and implement corrective actions as needed
• Lead emergency response and crisis management efforts during operational disruptions
• Implement training programs to enhance employee skills, safety awareness, and service performance
• Foster a customer-focused culture to ensure a positive passenger experience
• Collaborate with other departments to optimize cross-functional workflows and communication
• Lead strategic planning efforts to support station growth and operational scalability
• Ensure maintenance and proper upkeep of airport facilities, equipment, and assets
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Ability to read, write, speak, and understand the English language, including documents
• Must have reliable transportation
• Strong leadership and team management experience in airport or aviation operations
• Ability to apply logic and understanding to carry out instructions furnished in written, oral, or diagram form
• Strong proficiency in Microsoft Word, Excel, PowerPoint, and EmailDemonstrated competencies in Problem-Solving, Customer Service, Interpersonal Communication, and Oral Communication
• Ability to work any shift, including nights, weekends, and holidays within a 24/7 operation as required
• To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
• Work in an office environment with frequent operational floor presence

PHYSICAL ACTIVITY MAY INCLUDE

• Standing and walking for extended periods of time
• Ability to lift 70 pounds or more
• Ability to hear and respond to spoken voice and audible alarms generated by the terminal environment
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/TEXT COMMUNICATIONS

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.