Duty Manager

PrimeFlight Aviation Services; Richmond (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

PrimeFlight Aviation Services seeks a Duty Manager to oversee day-to-day airport operations, manage emergencies, and ensure regulatory compliance. You will liaise with security, customer service, and ground handling to maintain safety and service levels while directing staff and coordinating with airline partners.

The role requires 5 years in transportation/aviation operations, strong English communication, and the ability to pass background checks and clearances.

Qualifications

• 5 Years transportation/aviation operations experience.
• Knowledge of the Aviation Industry.
• Communicate effectively in English (reading, writing, speaking).
• Ability to access and interpret information in print and electronically (IPads/Tablets, Computers, Mobile Devices).
• Be able to pass a background check and drug screen.

Responsibilities

• Oversee day-to-day airport operations during assigned shifts, ensuring efficient and safe procedures.
• Coordinate with security, customer service, and maintenance for seamless operations.
• Respond to and manage operational emergencies and unusual situations.
• Ensure compliance with aviation regulations and company policies.
• Monitor passenger flow and terminal activities to optimize service delivery.
• Address and resolve customer complaints and operational issues in a timely manner.
• Supervise and guide operational staff, providing leadership and direction.
• Communicate effectively with airline representatives, ground handlers, and airport authorities.
• Perform additional duties as assigned by management.

Skills

Aviation operations

Emergency response

Customer service

Regulatory knowledge

English communication

Job description

Description

SUMMARY OVERVIEW

Duty Manager

20260209

The Duty Manager plays a critical role in overseeing the day-to-day operations of the airport, ensuring a smooth and efficient experience for passengers, staff, and airline partners. This position involves managing operational issues, responding to emergencies, and making real-time decisions to maintain operational flow and safety. The Duty Manager liaises with various departments, including security, customer service, and ground handling, to coordinate efforts and address any challenges that arise. Also, you are responsible for monitoring compliance with airport regulations and standards, providing leadership and guidance to staff, and ensuring a high level of customer service and operational excellence.

RESPONSIBILITIES

Oversee day-to-day airport operations during assigned shifts, ensuring efficient and safe procedures

Coordinate with various departments, including security, customer service, and maintenance, for seamless operations

Respond to and manage operational emergencies and unusual situations

Ensure compliance with all aviation regulations and company policies

Monitor passenger flow and terminal activities, implementing adjustments for optimal service delivery

Address and resolve customer complaints and operational issues in a timely manner

Supervise, guide, and support operational staff, providing leadership and direction

Communicate effectively with airline representatives, ground handlers, and airport authorities

Perform any additional duties as assigned by management

QUALIFICATIONS

18 years of age or older

Eligible to work in the United States

Must have a valid state-issued driver's license with an acceptable driving record

5 Years transportation/aviation operations experience

Knowledge of the Aviation Industry

Communicate effectively in English (reading, writing, speaking)

Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices

Effectively communicate with colleagues and clients, both in-person and through electronic means

Pass a background check and drug screen

Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

Ability to lift up to 70 pounds

Prolonged standing and walking in an indoor/outdoor environment as applicable

May need to reach with arms and grasp with hands

May need to push, pull

May need to bend, stretch, squat, kneel

Exposure to moderate and at times high noise levels

Be able to hear and respond to the spoken voice and to audible alarms

Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.