Director Station Operations

PrimeFlight; Richmond (VA); On-site; USD 120,000 - 190,000; Full time

Job summary

PrimeFlight in Richmond, VA seeks a Director of Station Operations to oversee passenger services, baggage handling, ground support, and fueling where applicable. You will lead a diverse team, drive safety, efficiency, and passenger satisfaction while partnering with airlines, airport authorities, and regulators.

This role emphasizes strategic planning, budgeting, KPI management, continuous improvement, and emergency response, ensuring FAA/TSA/DOT and company standards are met in a 24/7 operation

Qualifications

• Must be 18 years of age or older.
• Eligible to work in the United States.
• Ability to read, write, speak, and understand English.
• Must have reliable transportation.
• Strong leadership and team management experience in airport or aviation operations.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Email.
• Ability to work any shift, including nights, weekends, and holidays in a 24/7 operation.

Responsibilities

• Oversee all aspects of station operations including passenger services, baggage handling, ground support, and fueling in applicable locations
• Develop and implement operational strategies to ensure efficient and safe airport station functioning
• Provide leadership and direction to a diverse team of operational managers and frontline staff, establishing clear goals and performance expectations
• Ensure compliance with FAA, TSA, DOT, airport authority, and company regulations and safety standards
• Actively promote and support the company’s SMS initiatives and safety culture
• Coordinate with airline partners, government agencies, and other stakeholders to ensure seamless operations
• Monitor operational processes and implement continuous improvement initiatives to increase efficiency and service quality
• Oversee budgeting, financial planning, and resource allocation for station operations
• Analyze operational and financial reports to track KPIs, identify trends, and implement corrective actions as needed
• Lead emergency response and crisis management efforts during operational disruptions
• Implement training programs to enhance employee skills, safety awareness, and service performance
• Foster a customer-focused culture to ensure a positive passenger experience
• Collaborate with other departments to optimize cross-functional workflows and communication
• Lead strategic planning efforts to support station growth and operational scalability
• Ensure maintenance and proper upkeep of airport facilities, equipment, and assets
• Perform any additional duties as assigned by management

Skills

Leadership

Team management

Problem-solving

Communication

Tools

Microsoft Word

Excel

PowerPoint

Email

Job description

The Director of Station Operations is responsible for overseeing all aspects of station operations, including passenger services, baggage handling, ground support, and fueling operations where applicable. This leadership role ensures safe, compliant, and efficient airport operations while driving financial performance, operational excellence, and customer satisfaction. The Director partners with airline customers, airport authorities, regulatory agencies, and internal departments to achieve operational goals and uphold PrimeFlight’s safety and service standards.

RESPONSIBILITIES

Oversee all aspects of station operations including passenger services, baggage handling, ground support, and fueling in applicable locations

Develop and implement operational strategies to ensure efficient and safe airport station functioning

Provide leadership and direction to a diverse team of operational managers and frontline staff, establishing clear goals and performance expectations

Ensure compliance with all FAA, TSA, DOT, airport authority, and company regulations and safety standards

Actively promote and support the company’s Safety Management System (SMS) initiatives and safety culture

Coordinate with airline partners, government agencies, and other stakeholders to ensure seamless operations

Monitor operational processes and implement continuous improvement initiatives to increase efficiency and service quality

Oversee budgeting, financial planning, and resource allocation for station operations

Analyze operational and financial reports to track KPIs, identify trends, and implement corrective actions as needed

Lead emergency response and crisis management efforts during operational disruptions

Implement training programs to enhance employee skills, safety awareness, and service performance

Foster a customer-focused culture to ensure a positive passenger experience

Collaborate with other departments to optimize cross-functional workflows and communication

Lead strategic planning efforts to support station growth and operational scalability

Ensure maintenance and proper upkeep of airport facilities, equipment, and assets

Perform any additional duties as assigned by management

QUALIFICATIONS

18 years of age or older

Eligible to work in the United States

Ability to read, write, speak, and understand the English language, including documents

Must have reliable transportation

Strong leadership and team management experience in airport or aviation operations

Ability to apply logic and understanding to carry out instructions furnished in written, oral, or diagram form

Strong proficiency in Microsoft Word, Excel, PowerPoint, and Email

Demonstrated competencies in Problem-Solving, Customer Service, Interpersonal Communication, and Oral Communication

Ability to work any shift, including nights, weekends, and holidays within a 24/7 operation as required

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Work in an office environment with frequent operational floor presence

PHYSICAL ACTIVITY MAY INCLUDE

Standing and walking for extended periods of time

Ability to lift 70 pounds or more

Ability to hear and respond to spoken voice and audible alarms generated by the terminal environment

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/TEXT COMMUNICATIONS

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.