Director, SME Growth & Global Accounts Leadership

Airwallex; United States; Presencial; USD 268.000 - 357.000; Jornada completa

Descripción de la vacante

Airwallex is seeking a Director, Account Management for the SME & Growth segment in China. You will lead a 25+ person team of Account Managers and CSMs, shaping GTM strategy, driving product adoption, revenue growth, and customer retention across a growing SME portfolio.

Based in Shenzhen, Shanghai, or Hangzhou, you will build strong relationships with senior clients, collaborate with Product, Engineering, Marketing, and Revenue Operations, and model Airwallex’s values while delivering

Formación

• 12+ years of sales or account management experience, with at least 8 years in leadership roles, ideally in fintech, payments, consulting, or investment banking.
• Proven track record of building and leading high‑performing teams to achieve ambitious commercial targets in a high‑growth environment.
• Highly analytical, with the ability to drive strategic planning, evaluate data, and make informed decisions.
• Deep understanding of the fintech and payments ecosystem, including relevant regulations and digital transformation trends.
• Exceptional communication, negotiation, and stakeholder management skills, with experience engaging C-level executives.
• Experience developing and executing GTM strategies, driving product adoption, and managing complex client portfolios.
• Bachelor’s degree required; advanced degree in business, finance, or a related field is a plus.

Responsabilidades

• Leadership of Leaders: Lead, coach, and scale a high‑performing organization of 25+ Account Managers and CSMs by directly managing and developing Team Leads/Managers.
• Develop and execute the GTM strategy to drive product adoption, revenue growth, and customer retention within the SME & Growth segment.
• Build and maintain strong relationships with key clients, serving as a trusted advisor and ensuring Airwallex solutions deliver transformational value.
• Collaborate cross‑functionally with Product, Engineering, Marketing, and Revenue Operations to translate customer needs into product improvements and GTM initiatives.
• Set and report on team goals focused on revenue, product penetration, and customer satisfaction; track KPIs and implement training programs to enhance performance.
• Anticipate and resolve client issues, mitigate risks to satisfaction and retention, and act as the escalation point for complex challenges.
• Champion Airwallex’s operating principles and values, acting as a role model and culture carrier across the business.

Conocimientos

Account management leadership

GTM strategy

Data-driven decisions

C-level engagement

Leadership in fintech

Educación

Bachelor’s degree

MBA or related field (preferred)

Herramientas

CRM (Salesforce)

Looker/Analytics

SQL

Descripción del empleo

Airwallex is seeking a Director, Account Management for the SME & Growth segment in China. You will lead a 25+ person team of Account Managers and CSMs, shaping GTM strategy, driving product adoption, revenue growth, and customer retention across a growing SME portfolio.

Based in Shenzhen, Shanghai, or Hangzhou, you will build strong relationships with senior clients, collaborate with Product, Engineering, Marketing, and Revenue Operations, and model Airwallex’s values while delivering