Director, Shared Services & Operations

University of Minnesota; Saint Paul (MN); On-site; USD 105,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition assistance

Retirement plans

Paid holidays

Job summary

The University of Minnesota’s College of Veterinary Medicine seeks a Shared Services Director to lead a new shared administrative services organization. Reporting to the COO, you will set service standards, balance resources, and drive equitable, high-quality support across units.

You will work with HR, IT, Finance, and communications to align roles, guide transformation, and promote diversity and inclusion while reporting to executive leadership.

Qualifications

• BA/BS in business administration or related field and a minimum of 8 years of related experience.
• Experience with, knowledge and skills related to higher education, clinical service or research programs, and/or the University of Minnesota.
• Experience leading, engaging, and influencing others through significant organizational change.
• Demonstrated ability and flexibility to work successfully with a diverse group of internal and external clients.
• Ability to lead and implement strategic initiatives.
• Demonstrated evidence of skill in writing reports, policies, communications or planning documents.
• Collaborative project management and leadership experience.
• Excellent written and verbal communication skills with detail-oriented and strategic aptitude.
• Demonstrated ability to solve complex problems and ability to work independently.
• Experience in, and an ongoing commitment to, a culture of diversity, equity and inclusion; working effectively with and across diverse communities.

Responsibilities

• Oversee the shared administrative service teams, balancing workload and aligning staffing and resources to changing priorities to maintain continuity and equity across the college.
• Develop and monitor service-level standards (e.g., turnaround times, quality, responsiveness) across the shared services model; identify and implement process simplifications.
• Ensure teams create and maintain clear, documented processes and utilize consistent tools, templates, and workflows to eliminate duplication and silos.
• Foster a supportive environment that prioritizes staff engagement, retention, and professional growth.
• Establish consistent expectations for team members, provide targeted professional development, and coach managers and leads to build leadership capabilities.
• Supervise and evaluate the work of managers (2), lead (1), and associate (1).
• Partner closely with HR, Finance, IT, and MarComm leaders to clarify roles and boundaries between shared services and collegiate units.
• Build continuous feedback loops and maintain strong relationships with academic unit leaders to surface emerging needs and mitigate risks.
• Represent shared services in college-wide planning, change initiatives, and decision-making; participate in Administrative Council meetings when appropriate.
• Define the strategy and operating model for the shared services function in partnership with the COO and Administrative Council guidance.
• Lead the transition by hiring, setting team norms, and guiding staff and faculty through cultural realignment.
• Inspire the team, manage change with empathy, and help staff navigate ambiguity during the transition.

Skills

Leadership

Change management

Stakeholder management

Communication

Policy writing

Education

BA/BS in business administration or related field

Job description

The University of Minnesota’s College of Veterinary Medicine seeks a Shared Services Director to lead a new shared administrative services organization. Reporting to the COO, you will set service standards, balance resources, and drive equitable, high-quality support across units.

You will work with HR, IT, Finance, and communications to align roles, guide transformation, and promote diversity and inclusion while reporting to executive leadership.