Shared Services Director (ADMN Mgr 2-Org Ops & Admin)

University of Minnesota; Saint Paul (MN); On-site; USD 105,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition assistance

Retirement plans

Paid holidays

Job summary

The University of Minnesota’s College of Veterinary Medicine seeks a Shared Services Director to lead a new shared administrative services organization. Reporting to the COO, you will set service standards, balance resources, and drive equitable, high-quality support across units.

You will work with HR, IT, Finance, and communications to align roles, guide transformation, and promote diversity and inclusion while reporting to executive leadership.

Qualifications

• BA/BS in business administration or related field and a minimum of 8 years of related experience.
• Experience with, knowledge and skills related to higher education, clinical service or research programs, and/or the University of Minnesota.
• Experience leading, engaging, and influencing others through significant organizational change.
• Demonstrated ability and flexibility to work successfully with a diverse group of internal and external clients.
• Ability to lead and implement strategic initiatives.
• Demonstrated evidence of skill in writing reports, policies, communications or planning documents.
• Collaborative project management and leadership experience.
• Excellent written and verbal communication skills with detail-oriented and strategic aptitude.
• Demonstrated ability to solve complex problems and ability to work independently.
• Experience in, and an ongoing commitment to, a culture of diversity, equity and inclusion; working effectively with and across diverse communities.

Responsibilities

• Oversee the shared administrative service teams, balancing workload and aligning staffing and resources to changing priorities to maintain continuity and equity across the college.
• Develop and monitor service-level standards (e.g., turnaround times, quality, responsiveness) across the shared services model; identify and implement process simplifications.
• Ensure teams create and maintain clear, documented processes and utilize consistent tools, templates, and workflows to eliminate duplication and silos.
• Foster a supportive environment that prioritizes staff engagement, retention, and professional growth.
• Establish consistent expectations for team members, provide targeted professional development, and coach managers and leads to build leadership capabilities.
• Supervise and evaluate the work of managers (2), lead (1), and associate (1).
• Partner closely with HR, Finance, IT, and MarComm leaders to clarify roles and boundaries between shared services and collegiate units.
• Build continuous feedback loops and maintain strong relationships with academic unit leaders to surface emerging needs and mitigate risks.
• Represent shared services in college-wide planning, change initiatives, and decision-making; participate in Administrative Council meetings when appropriate.
• Define the strategy and operating model for the shared services function in partnership with the COO and Administrative Council guidance.
• Lead the transition by hiring, setting team norms, and guiding staff and faculty through cultural realignment.
• Inspire the team, manage change with empathy, and help staff navigate ambiguity during the transition.

Skills

Leadership

Change management

Stakeholder management

Communication

Policy writing

Education

BA/BS in business administration or related field

Job description

Apply for Job

• Job ID: 375808
• Location: Twin Cities
• Job Family: Administration
• Full/Part Time: Full-Time
• Regular/Temporary: Regular
• Job Code: 9352AO
• Employee Class: Acad Prof and Admin

About the Job

The Shared Services Director provides strategic leadership and operational oversight for the college's new shared administrative services organization. This role ensures units receive consistent, high-quality support while enabling efficient, equitable service delivery across the college. Reporting directly to the COO, the Shared Services Director is responsible for establishing common service standards, balancing resources across units, and continuously improving the unit support model. Working through the COO, the Shared Services Director acts as a critical conduit between the CVM Leadership Team (Administrative Council) and the Administrative Teams to ensure alignment on vision, priorities and execution.

Job Responsibilities

50% - Operational & Process Management

• Resource Allocation: Oversee the shared administrative service teams, balancing workload and aligning staffing and resources to changing priorities to maintain continuity and equity across the college.
• Establish Standards: Develop and monitor service-level standards (e.g., turnaround times, quality, responsiveness) across the shared services model; identify and implement process simplifications.
• Reduce Redundancy: Ensure teams create and maintain clear, documented processes and utilize consistent tools, templates, and workflows to eliminate duplication and silos.

20% - Supervision

• Build the Pathway: Foster a supportive environment that prioritizes staff engagement, retention, and professional growth.
• Develop Future Leaders: Establish consistent expectations for team members, provide targeted professional development, and actively coach Functional Managers and Administrative Partner Lead to build their leadership and supervisory capabilities.
• Management: Supervise and evaluate the work of managers (2), lead (1), and associate (1)

20% - Relationship & Stakeholder Management

• Central Alignment: Partner closely with HR, Finance, IT, and MarComm leaders to clarify roles and boundaries between shared services and collegiate units, proactively resolving cross-functional issues.
• Feedback Loops: Build continuous feedback loops and maintain strong relationships with academic unit leaders to surface emerging needs, inform long-term planning, and mitigate operational risks early.
• Advocacy: In partnership with the COO, represent shared services in college-wide planning, change initiatives, and decision-making. Participate in Administrative Council meetings when appropriate.

10% - Strategic Leadership & Change Management

• Define the Future State: Set the strategy, priorities, and operating model for the shared services function in partnership with the COO and with guidance from the Administrative Council.
• Lead the Transition: Establish the new Shared Services team by driving key hiring decisions, setting team norms, and actively guiding both staff and faculty stakeholders through the cultural transition.
• Connect People to Vision: Act as a true leader by inspiring the team, managing change with empathy, and helping staff navigate ambiguity during the realignment.

Qualifications

Required Qualifications:

• BA/BS in business administration or related field and a minimum of 8 years of related experience

Preferred Qualifications:

• Experience with, knowledge and skills related to, higher education, clinical service or research programs, and/or the University of Minnesota
• Experience leading, engaging, and influencing others through significant organizational change
• Demonstrated ability and flexibility to work successfully with a diverse group of internal and external clients
• Ability to lead and implement strategic initiatives
• Demonstrated evidence of skill in writing reports, policies, communications or planning documents
• Collaborative project management and leadership experience
• Excellent written and verbal communication skills with detail-oriented and strategic aptitude
• Demonstrated ability to solve complex problems and ability to work independently.
• Experience in, and an ongoing commitment to, a culture of diversity, equity and inclusion; working effectively with and across diverse communities: e.g. people of color, underrepresented groups; people with both visible and invisible disabilities; women; people of various gender and sexual identities and expressions; and first-generation students from economically disadvantaged backgrounds. Understanding and appreciation of the challenges facing a large public university and experience working with faculty and university staff

Physical Requirements

• Lifting: Ability to lift and carry up to 15 lbs regularly
• Pushing/pulling: Ability to push loaded supply car as needed
• Standing/walking: Ability to walk short distances as needed
• Bending/stooping: Ability to bend and stoop as needed
• Fine motor skills: Ability to type accurately and efficiently
• Visual acuity: Close-range vision for computer work
• Auditory awareness: Ability to hear warning signals, alarms, or communicate

About the Department

The University of Minnesota College of Veterinary Medicine is a global leader in education, research, and healthcare at the intersection of animal, human, and environmental health. Home to the Veterinary Medical Center, the Veterinary Diagnostic Laboratory, and The Raptor Center, the college plays a critical role in advancing veterinary medicine and One Health initiatives. Established in 1947, it remains Minnesota's only veterinary college, fully accredited and highly ranked. With nearly 4,000 veterinarians and hundreds of biomedical scientists among its graduates, the college is committed to fostering a diverse and inclusive community dedicated to improving the well-being of animals, people, and the environment.

Pay and Benefits

Pay Range: $105,000- $130,000 annually, depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.