Shared Services Director (ADMN Mgr 2-Org Ops & Admin)

University of Minnesota; Minneapolis (MN); On-site; USD 105,000 - 130,000; Full time

Benefits offered by this job

Competitive wages and holidays

Tuition benefit program

Health and dental plans

Retirement plans

Employee wellbeing program

PSLF opportunity

Job summary

The University of Minnesota College of Veterinary Medicine seeks a Shared Services Director to provide strategic leadership and operational oversight for the college's new shared administrative services organization. You will ensure units receive consistent, high-quality support while enabling efficient, equitable service delivery across the college.

Reporting to the COO, you will establish common service standards, balance resources, and drive continuous improvement.

Qualifications

• BA/BS in business administration or related field and a minimum of 8 years of related experience.
• Experience with higher education, clinical service or research programs, and/or the University of Minnesota.
• Experience leading organizational change and working with diverse clients.

Responsibilities

• Oversee shared administrative service teams and allocate resources across units.
• Develop and monitor service-level standards and reduce redundancy.
• Lead and mentor managers and leaders to build leadership capabilities.
• Collaborate with HR, Finance, IT, and MarComm to align roles between shared services and collegiate units.

Skills

Leadership

Strategic thinking

Change management

Communication

Diversity & inclusion

Education

BA/BS in business administration

Job description

About the Job

The Shared Services Director provides strategic leadership andoperational oversight for the college's new shared administrativeservices organization. This role ensures units receive consistent,high-quality support while enabling efficient, equitable servicedelivery across the college. Reporting directly to the COO, theShared Services Director is responsible for establishing commonservice standards, balancing resources across units, andcontinuously improving the unit support model. Working through theCOO, the Shared Services Director acts as a critical conduitbetween the CVM Leadership Team (Administrative Council) and theAdministrative Teams to ensure alignment on vision, priorities andexecution.

Job Responsibilities

50% - Operational & Process Management

• Resource Allocation: Oversee the shared administrative serviceteams, balancing workload and aligning staffing and resources to changing priorities to maintain continuity and equity across the college.
• Establish Standards: Develop and monitor service-level standards(e.g., turnaround times, quality, responsiveness)across the shared services model; identify and implement processsimplifications.
• Reduce Redundancy: Ensure teams create and maintain clear,documented processes and utilize consistent tools,templates, and workflows to eliminate duplication and silos.

20% - Supervision

• Build the Pathway: Foster a supportive environment thatprioritizes staff engagement, retention, and professional growth.
• Develop Future Leaders: Establish consistent expectations forteam members, provide targeted professional development, and actively coach Functional Managers andAdministrative Partner Lead to build their leadership and supervisory capabilities.
• Management: Supervise and evaluate the work of managers (2), lead(1), and associate (1)

20% - Relationship & Stakeholder Management

• Central Alignment: Partner closely with HR, Finance, IT, andMarComm leaders to clarify roles and boundaries between sharedservices and collegiate units, proactively resolvingcross-functional issues.
• Feedback Loops: Build continuous feedback loops and maintainstrong relationships with academic unit leaders to surface emergingneeds, inform long-term planning, and mitigate operational risksearly.
• Advocacy: In partnership with the COO, represent shared servicesin college-wide planning, change initiatives, and decision-making.Participate in Administrative Council meetings whenappropriate.

10% - Strategic Leadership & Change Management

• Define the Future State: Set the strategy, priorities, andoperating model for the shared services function in partnershipwith the COO and with guidance from the AdministrativeCouncil.
• Lead the Transition: Establish the new Shared Services team bydriving key hiring decisions, setting team norms, and activelyguiding both staff and faculty stakeholders through the culturaltransition.
• Connect People to Vision: Act as a true leader by inspiring theteam, managing change with empathy, and helping staff navigateambiguity during the realignment.

Qualifications

Required Qualifications

• BA/BS in business administration or related field and a minimumof 8 years of related experience

Preferred Qualifications

• Experience with, knowledge and skills related to, highereducation, clinical service or research programs, and/or theUniversity of Minnesota
• Experience leading, engaging, and influencing others throughsignificant organizational change
• Demonstrated ability and flexibility to work successfully with adiverse group of internal and external clients
• Ability to lead and implement strategic initiatives
• Demonstrated evidence of skill in writing reports, policies,communications or planning documents
• Collaborative project management and leadership experience
• Excellent written and verbal communication skills withdetail-oriented and strategic aptitude
• Demonstrated ability to solve complex problems and ability towork independently.
• Experience in, and an ongoing commitment to, a culture ofdiversity, equity and inclusion; working effectively with andacross diverse communities: e.g. people of color, underrepresentedgroups; people with both visible and invisible disabilities; women;people of various gender and sexual identities and expressions; andfirst-generation students from
• economically disadvantaged backgrounds. Understanding andappreciation of the challenges facing a large public university andexperience working with faculty and university staff

Physical Requirements

• Lifting: Ability to lift and carry up to 15 lbs regularly
• Pushing/pulling: Ability to push loaded supply car asneeded
• Standing/walking: Ability to walk short distances as needed
• Bending/stooping: Ability to bend and stoop as needed
• Fine motor skills: Ability to type accurately andefficiently
• Visual acuity: Close-range vision for computer work
• Auditory awareness: Ability to hear warning signals, alarms, orcommunicate

About the Department

The University of Minnesota College of Veterinary Medicine is a global leader in education, research, and healthcare at the intersection of animal,human, and environmental health. Home to the Veterinary Medical Center, the Veterinary Diagnostic Laboratory, and The Raptor Center, the college plays a critical role in advancing veterinarymedicine and One Health initiatives. Established in 1947, itremains Minnesota’s only veterinary college, fully accredited and highly ranked. With nearly 4,000 veterinarians and hundreds of biomedical scientists among its graduates, the college is committedto fostering a diverse and inclusive community dedicated to improving the well-being of animals, people, and theenvironment.

Pay and Benefits

Pay Range:

$105,000- $130,000 annually, depending oneducation/qualifications/experience

Time Appointment:

100% Appointment

Position Type:

Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional trainingand degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metroarea

While our salary ranges provide a framework, it is important tonote that most of the time, the initial pay may not reach the maximum of the range. Thisapproach ensures that compensation reflects the value and unique contributions ofeach candidate while maintaining equity within our organization. As part of ourcommitment to fair and equitable compensation, please be aware that the salary offered toincoming candidates will be based on their individual credentials and experience.

Diversity

The University recognizes and values the importance of diversityand inclusion in enriching the employment experience of itsemployees and in supporting the academic mission. The University iscommitted to attracting and retaining employees with varyingidentities and backgrounds.

The University of Minnesota provides equal access to andopportunity in its programs, facilities, and employment withoutregard to race, color, creed, religion, national origin, gender,age, marital status, disability, public assistance status, veteranstatus, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successfulcompletion of a background check. Our presumption is thatprospective employees are eligible to work here. Criminalconvictions do not automatically disqualify finalists fromemployment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among thelargest public research universities in the country, offeringundergraduate, graduate, and professional students a multitude ofopportunities for study and research. Located at the heart of oneof the nation's most vibrant, diverse metropolitan communities,students on the campuses in Minneapolis and St. Paul benefit fromextensive partnerships with world-renowned health centers,international corporations, government agencies, and arts,nonprofit, and public service organizations.

In 2026, we also received Culture Excellence &Industry Awards recognition for employee appreciation and work-lifeflexibility.