Director, Shared Services Engineering — Scale & Reliability

Air-tek; Toronto (IA); On-site; USD 107,000 - 135,000; Full time

Job summary

Air-tek, a Canadian-based software company, seeks a Director Engineering, Shared Services in Toronto to unite Infrastructure, DevOps, and QA into a single high-performing team. You will raise reliability, scalability, and delivery excellence across enterprise SaaS products for global airline customers.

You’ll lead hands-on engineers, shape operating models, and improve cross-functional collaboration while elevating developer experience and quality practices to support rapid growth.

Qualifications

• Proven experience leading infra/DevOps/SRE/QA teams in a high-growth enterprise SaaS environment.
• Strong technical background in cloud-first architectures, distributed systems, APIs, CI/CD, observability, and enterprise software delivery.
• Experience improving operating models, delivery predictability, release management, and cross-functional execution.
• Experience designing scalable systems, reducing operational overhead, and improving reuse and maintainability.
• Strong understanding of QA strategy, automated testing, test coverage, defect management, and quality practices across the SDLC.
• Comfort operating with external partners, incomplete requirements, complex delivery dependencies, and high customer expectations.
• Excellent communication skills; able to translate technical tradeoffs, risks, and priorities clearly and empathetically.
• A hands-on leadership style with strong attention to detail and a track record of building healthy, high-performing teams.
• Ability to balance priorities in a high-growth scale-up organization supporting B2B and B2B2C customers.

Responsibilities

• Lead, mentor, and grow the Infrastructure, DevOps, and Quality Assurance teams as a unified Shared Services organization.
• Champion high engineering standards around architecture, testing, reliability, security, performance, and operational excellence.
• Establish clear workflows, SOPs, intake standards, and service models for shared engineering work.
• Drive a platform-minded approach to infrastructure, DevOps, tooling, environments, automation, and QA practices.
• Partner closely with Product, Engineering, Delivery, Services, and leadership to clarify priorities and dependencies.
• Improve delivery predictability, estimation, release management, incident response, and change management practices.
• Build a high-trust culture with clear roles, ownership, and career paths across shared services teams.
• Improve developer experience through better tooling, automation, environments, CI/CD, and standards.
• Develop a deep understanding of technical architecture and business requirements to identify constraints.
• Define and execute a comprehensive QA strategy aligned with goals and priorities.

Skills

Leadership

Cloud architectures

Distributed systems

CI/CD

Observability

QA strategy

Cross-functional collaboration

Communication

Hands-on leadership

Tools

AWS

Kubernetes (EKS)

Kafka (MKS)

MongoDB Atlas

C# / .NET Core

RabbitMQ

Terraform/Pulumi

Job description

Air-tek, a Canadian-based software company, seeks a Director Engineering, Shared Services in Toronto to unite Infrastructure, DevOps, and QA into a single high-performing team. You will raise reliability, scalability, and delivery excellence across enterprise SaaS products for global airline customers.

You’ll lead hands-on engineers, shape operating models, and improve cross-functional collaboration while elevating developer experience and quality practices to support rapid growth.