Director, Sales Operations — AI-Driven, Hybrid Leader

Duck Creek Technologies; Boston (MA); Hybrid; USD 150,000 - 200,000; Full time

Job summary

Duck Creek Technologies seeks a Director of Sales Operations to lead forecasting, planning, budgeting, quotas, compensation design, and process optimization while ensuring data integrity and actionable insights.

You will partner with Finance, HR, Marketing and Product to align on priorities, build dashboards, and drive continuous improvement. A four-year degree and 7+ years in B2B SaaS are required; Salesforce expertise is essential.

Qualifications

• Four-year college degree required; MBA preferred.
• 7+ years B2B SaaS sales or sales ops experience.
• Experience leading teams and managing performance.

Responsibilities

• Forecast, plan, and budget for the sales org.
• Lead a high-performing Sales Operations team.
• Set priorities and allocate resources across the team.
• Own sales compensation plan administration.
• Assign quotas across sales channels.
• Improve sales processes and CRM.
• Develop KPIs and dashboards for leadership reviews.

Skills

Sales operations

Forecasting

Data analysis

Leadership

Excel

CRM knowledge

Education

Four-year college degree

MBA or equivalent preferred

Tools

Salesforce

PowerBI

Job description

Duck Creek Technologies seeks a Director of Sales Operations to lead forecasting, planning, budgeting, quotas, compensation design, and process optimization while ensuring data integrity and actionable insights.

You will partner with Finance, HR, Marketing and Product to align on priorities, build dashboards, and drive continuous improvement. A four-year degree and 7+ years in B2B SaaS are required; Salesforce expertise is essential.