Director, Sales Ops & Forecasting (SaaS)

Duck Creek Technologies LLC.; Boston (MA); Hybrid; USD 180,000 - 230,000; Full time

Job summary

Duck Creek Technologies in Boston, MA is seeking a Director, Sales Operations to set the strategic agenda and run the day‑to‑day operational rigor of the sales organization. You’ll own forecasting, planning, budgeting, quota setting, compensation design, and process improvements, partnering with Finance, HR, and Product to drive reliable pipeline and quota attainment.

The role emphasizes leadership of a high‑performing team, development of dashboards and CRM data integrity, and continuous

Qualifications

• Bachelor’s degree from accredited institution; MBA or equivalent preferred.
• 7+ years in B2B SaaS sales or sales operations with 5+ years in leadership.
• Proven experience leading teams and setting priorities.
• Salesforce experience required.
• Experience with analytics-based corporate initiatives.
• Power BI experience preferred.
• Understanding of quote-to-cash processes.
• Experience designing incentive compensation programs.

Responsibilities

• Design, implement, and manage sales forecasting, planning, and budgeting.
• Build and develop a high-performing Sales Operations team.
• Set priorities and allocate resources across the team.
• Own sales compensation plan administration.
• Assign quotas across sales channels.
• Partner with senior leadership to implement process improvements.
• Prioritize enabling technologies and CRM enhancements.
• Define performance measurement and reporting programs.
• Develop and maintain sales KPIs and dashboards.
• Support quarterly business reviews with data.

Skills

Forecasting

Sales Ops

Salesforce

Power BI

Excel

Data analysis

Education

MBA preferred

Bachelors degree required

Tools

PowerBI

CRM (Salesforce)

Job description

Duck Creek Technologies in Boston, MA is seeking a Director, Sales Operations to set the strategic agenda and run the day‑to‑day operational rigor of the sales organization. You’ll own forecasting, planning, budgeting, quota setting, compensation design, and process improvements, partnering with Finance, HR, and Product to drive reliable pipeline and quota attainment.

The role emphasizes leadership of a high‑performing team, development of dashboards and CRM data integrity, and continuous