Director, Sales Operations

Jaguar & Land Rove; Mahwah (NJ); Hybrid; USD 156,000 - 204,000; Full time

Job summary

Join a forward-thinking company that values its people at the core of its operations. This exciting role involves leading the Sales Operations department, where you'll develop strategies for volume planning, logistics, and customer experience. With a focus on collaboration across teams, you will ensure effective vehicle distribution and manage a talented team. The company fosters a diverse and inclusive culture, providing ample opportunities for personal and professional growth. This is your chance to make a significant impact in a dynamic environment that prioritizes employee well-being and success.

Benefits

Global Bonus Program

Job Assigned Vehicle

Generous time off policy

Health care plans

Retirement plans

Maternity/Paternity Leave

Qualifications

• 5-10+ years in a senior role with experience in Sales Operations.
• Strong leadership and analytical skills with proficiency in Microsoft Office.

Responsibilities

• Develop and manage Sales Operations strategy and forecasts.
• Oversee vehicle logistics and distribution for optimal profitability.
• Lead customer experience improvement initiatives.

Skills

Leadership Skills

Analytical Skills

Interpersonal Communication

Business Acumen

Microsoft PowerPoint

Microsoft Excel

Education

Bachelor's degree

Equivalent work experience

Tools

Microsoft Office

Job description

SALARY RECRUITMENT RANGE: $156,500 - $204,000*

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Vice President of Sales, and as part of Jaguar Land Rover’s Senior Leadership Team, headquartered in Mahwah, NJ, you will be developing and managing the strategy of the Sales Operations department. You will also be responsible for short and long-term strategy for volume planning, incentives, logistics, distribution, fleet, and customer experience. This role leads an organization of 30 team members with 6 direct reports.

WHAT TO EXPECT:

• Set the annual and monthly retail and wholesale forecasts working cross-functionally with finance, central planning, & House of Brands teams.
• Collaborate with the Global Supply Planning Organization on forward looking production plans.
• Accurately forecast trim mix and proactively adjusting to market demand signals.
• Understand the P&L impacts of all production and mix changes to optimize for profitability.
• Vehicle Distribution:
• Ensure fair and equitable distribution of vehicles to retailers.
• Provide leadership and direction with regard to order timing and strategy.
• Work in partnership with the finance and remarketing team to oversee the company operational fleet as well as employee vehicle program.
• Ports & Logistics:
• Ensure timely movement and clearance of all vehicles through the 3 JLR Ports around the US.
• Provide direction and strategy to support the flow of vehicles and ensure all port quality actions done in a timely and efficient manner.
• Manage the process of quarterly incentives to support volume targets, optimizing for profitability - from the development, to presenting and obtaining Senior executive approval globally.
• Work with Finance Team to ensure all incentive programs are on budget and within fiscal goals to attain sales numbers.
• Work closely with marketing to provide direction on where marketing investment can most provide the most effective support.
• Oversee market intelligence team to understand competitive position and pricing strategy/actions.
• Customer Experience
• Set NPS and Sales 6 (JLRs Sales Experience Index) targets for the market.
• Manage and oversee the customer experience improvement program.

Perform other duties as required.

WHAT YOU WILL NEED:

• Bachelor’s degree or equivalent work experience.
• 5-10+ years of experience in a senior role.
• Previous experience in Sales Operations.
• Previous experience in automotive is a plus.
• Previous supervisory experience is essential.
• Knowledge of marketing finance, and service.
• Demonstrated strong leadership skills.
• Strong analytical skills, as well as written, oral and interpersonal communications skills.
• Proficient Microsoft Office skills – particularly advanced PowerPoint and Excel.
• Must have strong business acumen and judgment, with the confidence to contribute effectively when operating at the highest level within JLR.
• Ability to travel on occasion, as required, both domestically and internationally (approximately 15-20% of the time).

Location: Mahwah, NJ

Travel: Up to 15%

Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

*Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position.”

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company.
• Global Bonus Program based on company performance.
• You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy.
• Job Assigned Vehicle.
• Employees also receive generous health care and retirement plans.
• Maternity/Paternity Leave.
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.