Vice President Sales Operations

Marcus & Millichap; New York (NY); On-site; USD 200,000 - 240,000; Full time

Job summary

An established industry player is seeking a Vice President of Sales Operations to drive operational excellence and revenue growth. This pivotal role involves optimizing strategies and processes while leading cross-functional teams to enhance productivity and profitability. The ideal candidate will possess extensive experience in sales operations and project management, with a strong focus on financial acumen and strategic decision-making. Join a dynamic organization committed to delivering exceptional real estate investment services and be part of a team that values innovation and accountability.

Qualifications

• 10-15 years of leadership experience in operations and sales.
• Proven track record in managing complex projects and driving operational excellence.
• Strong business acumen and analytical skills.

Responsibilities

• Oversee sales operations and improve productivity across departments.
• Lead and mentor a distributed sales recruitment team.
• Develop reporting and dashboards for performance tracking.

Skills

Sales Operations

Project Management

Financial Acumen

Cross-functional Leadership

Analytical Skills

Communication Skills

Negotiation Skills

Interpersonal Skills

Decision-making Skills

Technology Proficiency

Education

Bachelor’s degree in Business Administration

MBA or Advanced Degree

Tools

Microsoft Office Suite

Job description

Marcus & Millichap, the nation’s leader in commercial real estate investment sales, is seeking a Vice President of Sales Operations.

The Vice President Sales Operations is accountable for driving sales operational excellence across the organization by optimizing strategies, systems, and processes to fuel revenue growth and improve operational efficiency. This leader will oversee key business operations and field sales recruiters, streamline workflows, and implement systems that boost productivity and profitability. Combining cross-functional leadership with expert project management and robust financial acumen, the role ensures the effective execution of strategic initiatives, resource optimization, and continuous improvement. The ideal candidate will have a proven history of operational excellence and a relentless focus on achieving results that align with organizational priorities.

The anticipated salary range for candidates who will work in Manhattan, NY is $200,000 - $240,000/annual plus bonus. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type of experience withing the industry, education, etc. Marcus & Millichap is a multi-state employer, and this salary range may not reflect positions that work in other states.

This is a 100% on-site role in our Manhattan office.

Job Responsibilities:

• Serve as the primary liaison between the COO’s office, operations, and other departments, ensuring seamless communication and alignment on strategic initiatives and cross-functional projects.
• Collaborate with C-suite executives, department heads, and internal and external partners to define sales objectives, KPIs, and strategic initiatives.
• Lead cross-functional initiatives to improve sales productivity, performance, and client satisfaction.
• Lead, mentor, and manage a distributed field operations and sales recruitment team, cultivating a culture of accountability, innovation, and high performance.
• Lead the planning, execution, and delivery of high-impact projects across departments, ensuring alignment with business objectives and timely execution.
• Identify and mitigate risks, resolve project roadblocks, and manage stakeholder expectations throughout the project lifecycle.
• Provide detailed reporting and actionable insights to drive strategic decision-making.
• Establish governance frameworks, timelines, budgets, and reporting mechanisms for successful project execution.
• Partner with finance and leadership to support budget planning and ongoing monitoring, ensuring efficient resource allocation, cost control, and alignment with organizational budget targets.
• Engage in design and management of territory alignment and revenue budget setting processes.
• Develop reporting and dashboards to track individual and team performance, transaction volume, pipeline health, and forecast accuracy.
• Develop reporting and dashboards to track individual and team performance, transaction volume, pipeline health, and forecast accuracy.
• Develop and manage sales incentive programs that drive desired behaviors and results.
• Implement and monitor KPIs and operational performance to track progress toward benchmarks and ROI targets.
• Serve as the primary business partner for the firm’s CRM system who ensures consistent, accurate, and strategic data use across the organization.
• Perform additional tasks and duties as assigned.

Desired Skills & Experience:

• Bachelor’s degree in business administration, finance, or a related field; MBA or advanced degree a plus.
• 10–15 years of progressive leadership experience in operations, with a strong background in sales operations, business transformation, or enterprise process management.
• Proven track record of leading cross-functional teams, managing complex projects from start to finish, and driving operational excellence at scale.
• Demonstrated mastery of financial concepts and superior analytical acumen are critical to success in this role.
• Strong business acumen, decision-making, negotiation and influencing skills.
• Strong interpersonal skills, demonstrating a proven ability to build trusting relationships within large, matrixed organizations, as well as with external agencies and vendors.
• Proven ability to handle and maintain confidential and sensitive information with discretion.
• Exceptional oral and written communication with the ability to create clear and concise memos and create effective presentations.
• Strong sense of urgency with a commitment to quality and follow through.
• Must be a self-motivated individual with the ability to manage multiple and competing priorities in a fast-paced environment.
• Advanced technology proficiency, particularly adept with the Microsoft Office suite.
• Previous experience in financial services or commercial real estate is highly desirable.

#LI-CT1

Our mission is to help our clients create and preserve wealth by providing the best real estate investment sales, financing, research, and advisory services available.

Founded in 1971, Marcus & Millichap (NYSE: MMI) is a leading commercial real estate brokerage firm focusing exclusively on investment sales, financing, research, and advisory services, with nearly 1,700 investment sales and financing professionals in 80+ offices throughout the United States and Canada.

Marcus & Millichap closes more transactions than any other real estate investment brokerage firm nationwide. In 2024, the firm closed 7,836 transactions with a sales volume of approximately $49 billion.

The firm has perfected a powerful property marketing system that integrates broker specialization by property type and market area; the industry’s most comprehensive investment research; a long-standing culture of information sharing; relationships with the largest pool of qualified investors; and state-of-the-art technology that matches buyers and sellers.

Marcus & Millichap provides equal employment opportunities to all employees and applicants for employment without discrimination with regard to race, religious belief (including dress or grooming practices), color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin, ancestry, sexual orientation, gender identification and expression, transgender status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. We also prohibit discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. In addition to federal law requirements, Marcus & Millichap complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.