Director, Sales & Business Development Operations– Life Sciences

BW Design Group; Philadelphia (Philadelphia County); On-site; USD 150,000 - 210,000; Full time

Job summary

BW Design Group is seeking a Director of Sales & Business Development Operations to lead sales operations, pursuit coordination, and strategic market activities in the Life Sciences sector. You will enable BNP executives and market leaders with robust processes, systems, and governance to drive growth.

The role emphasizes strategic planning, CRM optimization, and cross-functional collaboration with Marketing, Finance, and regional leaders to ensure successful pursuits and efficient operations.

Qualifications

• 15 years of experience in business development operations, pursuit coordination, or related roles within AEC or Life Sciences sectors.
• Understanding of Life Sciences facilities, GMP environments, or capital project lifecycles.
• Strong organizational and communication skills, including preparing executive-ready materials.
• Proven success supporting senior leaders through scheduling, project coordination, or pursuit support.
• Proficiency with CRM systems and Microsoft Office tools.

Responsibilities

• Sales Operations Leadership & Strategy: support national Life Sciences growth strategies through coordination and planning.
• Build and optimize sales operations function including team structure, resources, account tools, capture templates, and tech stack (CRM - OMS); lead transformation initiatives.
• Develop metrics and reporting for proposals, pursuit activity, cycle time, and efficiency.

Skills

Leadership

Executive communication

Project coordination

Strategic thinking

Travel willingness

Education

Bachelor’s degree in engineering, architecture, business, communications, construction, or related field

PE/RA/PMP certifications (plus)

Tools

CRM systems

Microsoft Office

Job description

Who You’ll Work With

You will join one of our 45 offices in the US and become part of a committed team of over 1500 professionals shaping the future of manufacturing, regulated industries, and advanced technologies. You will be welcomed into a rapidly growing business and empowered to make an impact from day one. At BW Design Group, you will be valued, challenged, and supported by leaders who create an environment where you can achieve success and fulfillment.

What You’ll Do

The Director, Sales & Business Development Operations is a strategic leadership role responsible for building and managing world‑class sales operations and business development capabilities that enable competitive advantage and revenue growth. This role oversees proposal management, sales process governance, team leadership, and operational excellence across all pursuit activities—from opportunity planning through contract award. In this role, you will enable, coordinate, and operationalize the business development engine for BW Design Group’s Life Sciences sector. Instead of owning client accounts directly, you will run the systems, workflows, meeting coordination, and pursuit operations that allow our executives and market leaders to be effective in the field.

Key Responsibilities

Sales Operations Leadership & Strategy

• Support execution of national Life Sciences growth strategies through structured coordination and planning.
• Build and optimize sales operations function including team structure, resource planning, account management tools, capture plan templates, and technology stack (CRM system - OMS); implement transformation initiatives and continuous improvement programs to drive operational excellence.
• Develop comprehensive sales operations metrics and reporting frameworks; track proposal win rates, pursuit metrics, cycle time, quality measures, and operational efficiency.

Opportunity Planning, Capture Planning & Win Strategy Development

• Champion opportunity planning and capture planning processes for all significant pursuits; facilitate strategic planning workshops and early engagement sessions to develop differentiated value propositions and aligned win strategies.
• Manage pipeline organization, pursuit logistics, and cross‑functional team coordination ensuring strategic alignment and resource optimization; establish governance checkpoints and review gates.
• Drive integration of win strategies and key themes throughout all pursuit deliverables; support business development and sales teams in client/competitor/market research and positioning strategies.
• Partner with Finance on pursuit budgeting, resource forecasting, and financial performance tracking; ensure transparency and alignment on business development investments and returns.

CRM & Sales Tools Management

• Maintain CRM accuracy, reporting cadence, and BD activity tracking to ensure transparency and consistency.
• Manage pipeline organization, pursuit logistics, capture‑planning coordination, and cross‑functional team alignment.

Market Intelligence & Presence Planning

• Track regulatory, therapeutic, and technology trends and share updates to support strategic decision‑making.
• Coordinate development of sector insights, value propositions, messaging, and thought‑leadership content.
• Assist with conference planning, event coordination, and industry association participation.

Strategic Partnerships & Stakeholder Management

• Build and maintain strong collaborative relationships with Central Marketing, Market Sector Leadership, Client Relationship Developers, Regional leadership, and operational teams.
• Support mentoring and coordination within the BD team to strengthen a culture of preparedness and follow‑through.
• Make an impact day‑to‑day by ensuring leaders are fully supported, well‑informed, and positioned for successful client interactions.

What You’ll Bring

• 15 years of experience in business development operations, pursuit coordination, project support, or related experience within the AEC or Life Sciences sectors.
• Understanding of Life Sciences facilities, GMP environments, or capital project lifecycles.
• Strong organizational and communication skills, including the ability to prepare executive‑ready materials.
• Demonstrated success supporting senior leaders through scheduling, project coordination, or pursuit support.
• Proficiency with CRM systems and Microsoft Office tools.
• Bachelor’s degree in engineering, architecture, business, communications, construction, or a related field (preferred).
• Professional credentials such as PE, RA, PMP, or other certifications are a plus.
• Willingness to travel for major meetings, industry events, and internal engagements.
• Relocation assistance may be available for exceptional candidates.