Senior Manager, Sales & Business Development Operations

BW Design Group; Philadelphia (Philadelphia County); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance for exceptional candidates

Job summary

BW Design Group is seeking a Senior Manager in Sales & Business Development Operations to drive competitive advantage across Life Sciences, Food & Beverage, and Advanced Technology sectors. This leadership position entails managing sales operations and business development initiatives, ensuring effective coordination among teams and supporting senior leaders.

The ideal candidate will bring over 12 years of experience, a solid understanding of regulatory environments, and proficiency in CRM systems. This position offers a collaborative environment focused on operational excellence.

Qualifications

• 12 years of experience in business development operations or related experience.
• Strong organizational and communication skills.
• Ability to manage priorities across multiple sectors.

Responsibilities

• Manage sales operations and business development capabilities.
• Support opportunity planning and capture planning processes.
• Build and maintain collaborative relationships with stakeholders.

Skills

Business development operations

Project coordination

Communication skills

CRM systems proficiency

Organizational skills

Education

Bachelor’s degree in engineering, architecture, business, communications, construction

Tools

Microsoft Office

CRM systems

Job description

Who You'll Work With

Join one of our 45 offices in the US and become part of a committed team of over 1500 professionals shaping the future of manufacturing, regulated industries, and advanced technologies. You will be welcomed into a rapidly growing business and empowered to make an impact from day one. At BW Design Group, you will be valued, challenged, and supported by leaders who create an environment where you can achieve success and fulfillment.

When you join Design Group as a Senior Manager, Sales & Business Development Operations (Life Sciences, Food & Beverage, or Advanced Technology (Data Center, Semiconductor)), you join a national team of industry experts serving some of the world’s most innovative pharmaceutical, biotech, advanced therapeutics, food & beverage, data center, and semiconductor organizations. You will work closely with senior leaders, technical specialists, and subject matter experts across our Architecture, Engineering, Process, and Construction practices to help clients solve highly complex challenges and deliver transformative capital projects. The Senior Manager serves as an operational leader supporting the Market Sector Commercial Team leadership, ensuring processes, tools, and teams support aggressive growth targets while maintaining quality, compliance, and brand excellence.

What You’ll Do

The Senior Manager, Sales & Business Development Operations is a leadership role responsible for managing sales operations and business development capabilities that enable competitive advantage and revenue growth. This role oversees proposal management, sales process governance, team coordination, and operational excellence across all pursuit activities—from opportunity planning through contract award. In this role, you will enable, coordinate, and operationalize the business development engine for BW Design Group’s Life Sciences, Food & Beverage, and Advanced Technology (Data Center, Semiconductor) sectors. Instead of owning client accounts directly, you will run the systems, workflows, meeting coordination, and pursuit operations that allow our executives and market leaders to be effective in the field.

Key Responsibilities Include

Sales Operations Management & Execution

• Support execution of national multi‑sector growth strategies through structured coordination and planning across Life Sciences, Food & Beverage, and Advanced Technology
• Manage and continuously improve sales operations function including team structure, resource planning, account management tools, capture plan templates, and technology stack (CRM system – OMS); support continuous improvement programs to drive operational excellence
• Maintain sales operations metrics and reporting frameworks; track proposal win rates, pursuit metrics, cycle time, quality measures, and operational efficiency across all three sectors

Opportunity Planning, Capture Planning & Win Strategy Support

• Support and facilitate opportunity planning and capture planning processes for all significant pursuits; assist in strategic planning workshops and early engagement sessions to develop differentiated value propositions and aligned win strategies
• Manage pipeline organization, pursuit logistics, and cross‑functional team coordination ensuring strategic alignment and resource optimization; maintain governance checkpoints and review gates
• Support integration of win strategies and key themes throughout all pursuit deliverables; support business development and sales teams in client/competitor/market research and positioning strategies across Life Sciences, Food & Beverage, and Advanced Technology markets
• Partner with Finance on pursuit budgeting, resource forecasting, and financial performance tracking; ensure transparency and alignment on business development investments and returns

CRM & Sales Tools Management

• Maintain CRM accuracy, reporting cadence, and BD activity tracking to ensure transparency and consistency across all sectors
• Manage pipeline organization, pursuit logistics, capture‑planning coordination, and cross‑functional team alignment

Market Intelligence & Presence Planning

• Track sector‑specific trends and share updates to support strategic decision‑making, including regulatory/therapeutic trends (Life Sciences), food safety/process trends (Food & Beverage), and facility/infrastructure trends (Data Center, Semiconductor)
• Coordinate development of sector insights, value propositions, messaging, and thought‑leadership content tailored to each market
• Assist with conference planning, event coordination, and industry association participation across all three sectors

Stakeholder Coordination

• Build and maintain strong collaborative relationships with Central Marketing, Market Sector Leadership, Client Relationship Developers, Regional leadership, and operational teams across Life Sciences, Food & Beverage, and Advanced Technology
• Support coordination within the BD team to strengthen a culture of preparedness and follow‑through
• Make an impact day‑to‑day by ensuring leaders are fully supported, well‑informed, and positioned for successful client interactions

What You’ll Bring

• 12 years of experience in business development operations, pursuit coordination, project support, or related experience within the AEC sector, with exposure to one or more of the following: Life Sciences, Food & Beverage, or Advanced Technology (Data Center, Semiconductor)
• Understanding of capital project lifecycles within regulated or advanced‑technology environments, such as Life Sciences (GMP facilities), Food & Beverage (food‑safe/FSMA‑regulated facilities), or Advanced Technology (data center, semiconductor/cleanroom facilities)
• Strong organizational and communication skills, including the ability to prepare executive‑ready materials
• Demonstrated success supporting senior leaders through scheduling, project coordination, or pursuit support
• Proficiency with CRM systems and Microsoft Office tools
• Ability to manage priorities across multiple market sectors with distinct client bases, regulatory environments, and pursuit cycles
• Bachelor’s degree in engineering, architecture, business, communications, construction, or a related field (preferred)
• Professional credentials such as PE, RA, PMP, or other certifications are a plus
• Willingness to travel for major meetings, industry events, and internal engagements
• Relocation assistance may be available for exceptional candidates