Director, Retail Digital Analytics — Lead Data Insights

Charles Schwab; Austin (TX); On-site; USD 121,000 - 270,000; Full time

Job summary

Charles Schwab in Austin, TX is seeking a Director of Retail Digital Analytics to lead a team of analytics professionals and partner with Retail, Investor Services and Customer Experience leaders. The role focuses on turning client behavior data into actionable insights across schwab.com and the mobile app.

You will set the vision for digital analytics, drive data-driven decisions, mentor talent, and advance AI adoption while ensuring governance and alignment with enterprise standards.

Qualifications

• 10+ years in analytics, insights, or related fields with delivering data solutions.
• 5+ years leading and developing analytical talent in a fast-paced environment.
• Proven ability to partner with senior leaders and cross-functional teams.
• Advanced SQL, data retrieval from relational databases, and generating insights.
• Experience building dashboards with Tableau or Power BI.
• Familiarity with A/B testing and interpreting results.
• Ability to define KPIs and measure business impact.
• Excellent written and verbal communication.

Responsibilities

• Set the strategic vision for digital analytics across Retail, aligning with business priorities.
• Lead and mentor a high-performing analytics team, fostering data fluency.
• Partner with Retail Digital partners to drive analytics solutions.
• Illuminate digital client interactions by analyzing engagement across channels.
• Define success metrics, scope analytical solutions, and balance impact with feasibility.
• Oversee dashboards and reporting with modern BI tools.
• Lead deep-dive analyses of structured and unstructured data.
• Develop SQL-based queries and data sets aligned with data standards.

Skills

Analytics leadership

Stakeholder management

SQL

Tableau

Power BI

A/B testing

Data visualization

Data governance

Tools

Tableau

Power BI

SQL

Job description

Charles Schwab in Austin, TX is seeking a Director of Retail Digital Analytics to lead a team of analytics professionals and partner with Retail, Investor Services and Customer Experience leaders. The role focuses on turning client behavior data into actionable insights across schwab.com and the mobile app.

You will set the vision for digital analytics, drive data-driven decisions, mentor talent, and advance AI adoption while ensuring governance and alignment with enterprise standards.