Director, Retail Digital Analytics (PL)

Charles Schwab; Austin (TX); On-site; USD 121,000 - 270,000; Full time

Job summary

Charles Schwab in Austin, TX is seeking a Director of Retail Digital Analytics to lead a team of analytics professionals and partner with Retail, Investor Services and Customer Experience leaders. The role focuses on turning client behavior data into actionable insights across schwab.com and the mobile app.

You will set the vision for digital analytics, drive data-driven decisions, mentor talent, and advance AI adoption while ensuring governance and alignment with enterprise standards.

Qualifications

• 10+ years in analytics, insights, or related fields with delivering data solutions.
• 5+ years leading and developing analytical talent in a fast-paced environment.
• Proven ability to partner with senior leaders and cross-functional teams.
• Advanced SQL, data retrieval from relational databases, and generating insights.
• Experience building dashboards with Tableau or Power BI.
• Familiarity with A/B testing and interpreting results.
• Ability to define KPIs and measure business impact.
• Excellent written and verbal communication.

Responsibilities

• Set the strategic vision for digital analytics across Retail, aligning with business priorities.
• Lead and mentor a high-performing analytics team, fostering data fluency.
• Partner with Retail Digital partners to drive analytics solutions.
• Illuminate digital client interactions by analyzing engagement across channels.
• Define success metrics, scope analytical solutions, and balance impact with feasibility.
• Oversee dashboards and reporting with modern BI tools.
• Lead deep-dive analyses of structured and unstructured data.
• Develop SQL-based queries and data sets aligned with data standards.

Skills

Analytics leadership

Stakeholder management

SQL

Tableau

Power BI

A/B testing

Data visualization

Data governance

Tools

Tableau

Power BI

SQL

Job description

Pay range: USD $121,400.00 - $269,900.00 / Year

Your opportunity

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in one of the specified locations.

At Schwab, you're empowered to make an impact on your career, your partners, and the clients we serve. As the Director, Retail Digital Analytics , you'll lead a team of analytics professionals that serves as a trusted analytics partner to leaders across Investor Services, Client Service & Support, and Retail Experience - illuminating how clients engage with Schwab across our digital channels, including schwab.com and the mobile app.

This is a people-leadership role at the intersection of business strategy, digital data, and insights generation. You'll set the vision for digital analytics across Retail, translate complex questions about client behavior and digital experience into actionable insights, and develop a team that helps drive growth, improve the client experience, and enable confident, data-driven decisions.

You'll lead within Schwab's federated data and analytics operating model , in which analytics teams are embedded directly into the Retail business to increase proximity to business partners and elevate impact, while adhering to the consistency, governance, and risk standards expected of enterprise data practices. You'll join a collaborative, inclusive environment where we succeed together as One Schwab , are guided by integrity and service, and are supported to own your tomorrow through meaningful work and continued skill development.

In this role you'll:

• Set the strategic vision for digital analytics across Retail, ensuring that analytics work directly supports business priorities and elevates the quality of decision-making.
• Lead, develop, and mentor a highly engaged team of analytics professionals - shaping roles, fostering data fluency as the team matures, and growing analytical talent, including shepherding the team through advanced AI adoption and upskilling.
• Serve as a senior analytics advisor to Retail Digital business partners, building strong relationships and driving analytics solutions with an understanding of business priorities.
• Illuminate the digital client experience by leveraging data captured across engagement channels and journeys to understand how clients interact with Schwab's digital footprint.
• Partner with stakeholders to clarify requirements, define success metrics, and scope analytical solutions , balancing business impact, feasibility, and delivery timelines.
• Define consistent metrics, KPIs, and measurement frameworks, including calculation methods and reporting standards, to track program health, adoption, outcomes, and business impact.
• Oversee the design and delivery of business intelligence dashboards and reporting using modern BI tools (e.g., Tableau, Power BI) to deliver recurring insights.
• Oversee A/B testing of digital experiences , partnering with product and business teams to measure results and translate findings into executive-ready recommendations.
• Lead in-depth ('deep dive') analyses of structured and unstructured data to identify key themes, trends, and anomalies that inform strategic and operational decisions.
• Guide the development of SQL-based data queries and data sets , ensuring accuracy, consistency, and alignment with enterprise data standards.
• Collaborate with data engineering, governance, and analytics peers to deliver scalable, well-governed solutions that integrate across teams and systems.
• Identify instrumentation, taxonomy, identity, and data-quality gaps that affect measurement, partnering with Schwab Data and technology teams to prioritize data ecosystem improvements.
• Incorporate AI and automation to elevate team efficiency and effectiveness, streamlining recurring workflows and strengthening speed, scale, and quality of insights.

What you have

Required Qualifications

• 10+ years of experience across analytics, insights, business strategy, data governance, or related disciplines, with demonstrated success delivering data and analytics solutions.
• 5+ years of experience leading and developing analytical talent , with the ability to build a highly engaged team and foster data fluency in a fast-paced environment.
• Proven ability to partner effectively with senior business leaders and cross-organizational partners , influencing across functions, teams, and levels.
• Advanced knowledge of how analysts retrieve data from relational databases and generate insights using analytical, statistical, and visualization tools.
• Experience overseeing the development of dashboards and reports using business intelligence tools (e.g., Tableau, Power BI).
• Familiarity with A/B testing and experimentation concepts , with the ability to interpret test results and translate them into decisions.
• Ability to define KPIs and measurement frameworks and measure business results, including incremental impact and lift.
• Excellent written and verb