Head of Retail Digital Analytics & AI Insights

Charles Schwab; Westlake (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid vacation and sabbatical after 5+

Parental leave and family-building

Tuition reimbursement

Health, dental and vision insurance

Job summary

Charles Schwab is seeking a Director of Retail Digital Analytics to lead a team delivering data-driven insights across schwab.com and the mobile app. This on-site leadership role shapes the digital analytics vision, partners with executives, and drives AI-enhanced decision making.

You will guide dashboards, KPIs, and measurement frameworks to support growth and client experience. You will lead distributed analytics colleagues embedded in Retail, ensure governance, and uphold enterprise data

Qualifications

• Lead analytics strategy across Retail to support business priorities.
• Mentor and develop a high-performing analytics team.
• Partner with senior leaders to translate business questions into analytics.
• Oversee dashboards, reports, and KPI implementations.
• Drive AI adoption to improve insights and efficiency.

Responsibilities

• Set the strategic vision for digital analytics across Retail.
• Develop and mentor a high-performing analytics team.
• Partner with Retail Digital leadership to define success metrics.
• Oversee BI dashboards and A/B testing initiatives.
• Lead deep dive analyses from structured and unstructured data.
• Define data queries and datasets aligned with standards.

Skills

Digital analytics leadership

Team leadership

SQL querying

BI dashboards

A/B testing

Stakeholder management

Data governance

AI adoption

Cross-functional partnership

Education

Bachelor’s degree in a related field

Tools

Tableau

Power BI

Adobe Analytics

Job description

Charles Schwab is seeking a Director of Retail Digital Analytics to lead a team delivering data-driven insights across schwab.com and the mobile app. This on-site leadership role shapes the digital analytics vision, partners with executives, and drives AI-enhanced decision making.

You will guide dashboards, KPIs, and measurement frameworks to support growth and client experience. You will lead distributed analytics colleagues embedded in Retail, ensure governance, and uphold enterprise data