Director, Restaurant Technology & Innovation

Popeyes Louisiana Kitchen; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Popeyes Louisiana Kitchen is hiring a Director of Restaurant Technology to align, architect, and implement technology solutions for PLK Americas. You will design strategic direction for Popeyes restaurants and lead cross-functional efforts with teams to drive new initiatives and innovations.

The role requires 10+ years of experience, a technical leadership mindset, and strong communication skills. This position is based in Miami, with a 5-day in-office schedule supporting collaboration.

Qualifications

• 10+ years of experience designing, developing, and supporting hardware, software, and network technology decisions.
• Bachelor’s or Master’s degree in Computer Science, MIS, related field, or equivalent on the job experience.
• Experience leading and developing technical staff in the design, quality assurance, and implementation of technology solutions.
• Experience working with Restaurant or Retail Technology platforms such as POS, Labor Scheduling Tools, and Back of House.
• Experience managing multi-disciplinary project portfolios
• A relentless drive to innovate.
• A sense of urgency while being detail-orientated and hands-on.
• A high comfort level of navigating emerging channels to improve crew and customer experiences.
• Candidates with restaurant experience will be prioritized.
• Excellent written and verbal communication skills are required.

Responsibilities

• Working with cross functional digital and technical teams to define technology solutions for Popeyes restaurants spanning POS, Back of House, and Digital technologies.
• Leading development of assigned technology initiatives to ensure stakeholder priorities are identified, validated, optimized, and communicated to stakeholders including cross-functional team members, vendor partners, and field teams.
• Ensure Quality Assurance processes, including both manual and automated testing, are executed according to industry best practices to meet high standards for reliability and performance.
• Managing vendors/partners to build innovative and sustaining technology solutions with modern architecture.
• Maintaining the cross-functional technology project portfolio spanning both Digital and Restaurant technology workstreams.
• Providing weekly and ad-hoc updates on new technology requests as well as project portfolio to executive leadership.
• Reviewing and re-establishing the technology standardization and enhancement lifecycle from request through completion.
• Partner with technology deployment teams to ensure proper handoff between design/build, QA, and restaurant deployment.
• Responsible for ensuring all technology communications are communicated via relevant channels at appropriate time, proper cadence, and include information necessary for training, support, etc.
• Ensure projects are completed on time and within scope.

Skills

Tech leadership

POS systems

Retail restaurant tech

Portfolio management

Education

Bachelor’s or Master’s in CS/MIS

Job description

Popeyes Louisiana Kitchen is hiring a Director of Restaurant Technology to align, architect, and implement technology solutions for PLK Americas. You will design strategic direction for Popeyes restaurants and lead cross-functional efforts with teams to drive new initiatives and innovations.

The role requires 10+ years of experience, a technical leadership mindset, and strong communication skills. This position is based in Miami, with a 5-day in-office schedule supporting collaboration.