Sr. Manager, Restaurant Systems, Popeyes

Popeyes Louisiana Kitchen; Miami (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Global paid parental leave

Telemedicine

Mental wellness support

Job summary

Popeyes Louisiana Kitchen in Miami, FL is seeking a Senior Manager of Restaurant Systems to support franchise partners and uphold brand standards. You will drive operational excellence, develop training programs, and align processes with RBI objectives.

This onsite role requires collaborating with Operations, Marketing, and Training, leading cross-functional initiatives, and ensuring flawless execution during national launches and promotions.

Qualifications

• 5+ years of experience in large-scale restaurant operations.
• Bachelor’s degree in Business, Hospitality, or related field.
• Proficiency with Microsoft Office and data visualization tools like Tableau.
• Strong leadership and ability to influence cross-functional teams.

Responsibilities

• Lead the planning, testing, and implementation of new products, defining operating standards and procedures.
• Develop recommendations based on product feasibility, ensuring alignment with brand objectives.
• Create tools and metrics to support flawless execution of brand initiatives, tracking key performance indicators to evaluate operational success.
• Identify, test, and implement process or system enhancements that streamline operations, boost efficiency, and support profitability.
• Oversee core business categories and ensure compliance with brand standards.

Skills

Data analysis

Leadership

Cross-functional collaboration

Communication

Problem-solving

Education

Bachelor’s degree in Business or related field

Tools

Tableau

Microsoft Office

Job description

Role Summary

Senior Manager of Restaurant Systems for the Popeyes brand at Restaurant Brands International supports franchise partners and ensures the brand has clear standards and processes. The role focuses on driving operational excellence, developing training programs, and implementing brand standards aligned with business objectives. Candidates must be comfortable working onsite five days a week in Miami, FL.

Responsibilities

• Product Development & Implementation Support
  • Lead the planning, testing, and evaluation of new products, defining operating standards and procedures.
  • Develop recommendations based on product feasibility, ensuring alignment with brand objectives.
  • Create tools and metrics to support flawless execution of brand initiatives, tracking key performance indicators to evaluate operational success.
• Standards & Procedures Management
  • Identify, test, and implement process or system enhancements that streamline operations, boost efficiency, and support profitability.
  • Oversee core business categories (e.g., Breakfast, Beverages, Lunch) and ensure compliance with brand standards.
  • Manage the brand operations manual, ensuring alignment across all platforms and standardized materials.
• Execution of Brand Initiatives
  • Collaborate with field operations and other departments to ensure timely and effective implementation of brand initiatives.
  • Develop risk mitigation plans and execute them to prevent bottlenecks and disruptions during national launches and promotional events.
  • Lead the communication of any ad-hoc changes, ensuring clarity and consistency across all levels of the organization.
• Cross-Functional Collaboration & Stakeholder Engagement
  • Work closely with external stakeholders (franchisees and vendors) and internal partners (Operations, Marketing, Training) to facilitate seamless execution.
  • Influence key stakeholders by presenting clear, data-driven insights and recommendations, driving alignment on operational goals.
  • Serve as a primary point of contact for escalations related to brand standards compliance, working to uphold operational excellence.
• Continuous Improvement & Innovation
  • Conduct in-depth analysis to identify root causes of performance gaps and develop strategies to address them.
  • Leverage RBI’s Problem‑Solving Methodology and apply analytical insights to improve Profit and Loss (P&L) and Return on Investment (ROI) metrics.
  • Drive innovation by identifying opportunities to enhance restaurant management tools, processes, and training programs.

Qualifications & Experience

• 5+ years of experience in large-scale restaurant operations with a solid understanding of the QSR industry.
• Bachelor’s degree in Business, Hospitality, or a related field.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and familiarity with data visualization tools such as Tableau.
• Ability to analyze data, identify trends, and create actionable plans to address operational issues and improve performance.
• Strong leadership skills with the ability to influence and motivate cross-functional teams and franchise partners.
• Skilled in applying the "Plan, Do, Check, Act" methodology for problem-solving, focusing on root cause analysis and strategic solutions.
• Excellent written and verbal communication skills, with the ability to present information clearly and persuasively to diverse audiences.
• Proven ability to build relationships, collaborate effectively, and navigate large, matrixed organizations.

Travel

• Willingness to travel on an ad‑hoc basis to support field operations, conduct training sessions, and implement brand standards.

Benefits

Benefits at all of our global offices focus on physical, mental, and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program, free telemedicine and mental wellness support.

Equal Opportunity Statement

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI’s policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.