Director, Restaurant Technology, Popeyes

Popeyes Louisiana Kitchen; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Popeyes Louisiana Kitchen is hiring a Director of Restaurant Technology to align, architect, and implement technology solutions for PLK Americas. You will design strategic direction for Popeyes restaurants and lead cross-functional efforts with teams to drive new initiatives and innovations.

The role requires 10+ years of experience, a technical leadership mindset, and strong communication skills. This position is based in Miami, with a 5-day in-office schedule supporting collaboration.

Qualifications

• 10+ years of experience designing, developing, and supporting hardware, software, and network technology decisions.
• Bachelor’s or Master’s degree in Computer Science, MIS, related field, or equivalent on the job experience.
• Experience leading and developing technical staff in the design, quality assurance, and implementation of technology solutions.
• Experience working with Restaurant or Retail Technology platforms such as POS, Labor Scheduling Tools, and Back of House.
• Experience managing multi-disciplinary project portfolios
• A relentless drive to innovate.
• A sense of urgency while being detail-orientated and hands-on.
• A high comfort level of navigating emerging channels to improve crew and customer experiences.
• Candidates with restaurant experience will be prioritized.
• Excellent written and verbal communication skills are required.

Responsibilities

• Working with cross functional digital and technical teams to define technology solutions for Popeyes restaurants spanning POS, Back of House, and Digital technologies.
• Leading development of assigned technology initiatives to ensure stakeholder priorities are identified, validated, optimized, and communicated to stakeholders including cross-functional team members, vendor partners, and field teams.
• Ensure Quality Assurance processes, including both manual and automated testing, are executed according to industry best practices to meet high standards for reliability and performance.
• Managing vendors/partners to build innovative and sustaining technology solutions with modern architecture.
• Maintaining the cross-functional technology project portfolio spanning both Digital and Restaurant technology workstreams.
• Providing weekly and ad-hoc updates on new technology requests as well as project portfolio to executive leadership.
• Reviewing and re-establishing the technology standardization and enhancement lifecycle from request through completion.
• Partner with technology deployment teams to ensure proper handoff between design/build, QA, and restaurant deployment.
• Responsible for ensuring all technology communications are communicated via relevant channels at appropriate time, proper cadence, and include information necessary for training, support, etc.
• Ensure projects are completed on time and within scope.

Skills

Tech leadership

POS systems

Retail restaurant tech

Portfolio management

Education

Bachelor’s or Master’s in CS/MIS

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Director, Restaurant Technology, is responsible for the strategic alignment, coordination, architecture, and implementation of assigned technology solutions for Popeyes Louisiana Kitchen (PLK) Americas. In this role you will be responsible with designing technical solutions shaping the strategic direction for Popeyes restaurants.

We are looking for a rockstar candidate, excited to help us drive new initiatives and innovations for our restaurants and our brand. A successful candidate partners with various teams in setting the direction and architecture of assigned restaurant technology initiatives. This role will be responsible for identifying not only project execution and guidance, but also technical and architectural solutions.

RBI follows a 5 day, in-office work schedule to support collaboration. Candidates will be expected to work onsite 5 days per week out of our office in Miami, FL.

What You'll Do

• Working with cross functional digital and technical teams to define technology solutions for Popeyes restaurants spanning Point of Sale, Back of House, and Digital technologies.
• Leading development of assigned technology initiatives to ensure stakeholder priorities are identified, validated, optimized, and communicated to various stakeholders including cross-functional team members, vendor partners, and field teams.
• Ensure Quality Assurance processes, including both manual and automated testing, are executed according to industry best practices to meet high standards for reliability and performance.
• Managing vendors/partners to build innovative and sustaining technology solutions with modern architecture.
• Maintaining the cross-functional technology project portfolio spanning both Digital and Restaurant technology workstreams.
• Providing weekly and ad-hoc updates on new technology requests as well as project portfolio to executive leadership.
• Reviewing and re-establishing the technology standardization and enhancement lifecycle from request through completion.
• Partner with technology deployment teams to ensure proper handoff between design/build, QA, and restaurant deployment.
• Responsible for ensuring all technology communications are communicated via relevant channels at appropriate time, proper cadence, and include information necessary for training, support, etc.
• Ensure projects are completed on time and within scope.

What You'll Bring

• 10+ years of overall experience designing, developing, and supporting hardware, software, and network technology decisions.
• Bachelor’s or Master’s degree in Computer Science, MIS, related field, or equivalent on the job experience.
• Experience leading and developing technical staff in the design, quality assurance, and implementation of technology solutions.
• Experience working with Restaurant or Retail Technology platforms such as POS, Labor Scheduling Tools, and Back of House.
• Experience managing multi-disciplinary project portfolios
• A relentless drive to innovate.
• A sense of urgency while being detail-orientated and hands-on.
• A high comfort level of navigating emerging channels both within and outside of the technology space to identify how to improve our crew and customer experiences.
• Candidates with restaurant experience will be prioritized.
• Excellent written and verbal communication skills are required.

#Popeyes

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations.

RBI's policy applies to all terms and conditions of employment.

Accommodation is available for applicants with disabilities upon request.