Director, Renewals

Confidential Jobs; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading SaaS company is seeking a Director of Renewals to lead global teams focused on customer renewals and novations. This role is instrumental in designing and scaling effective renewal processes, and it requires a strong candidate with significant experience in renewals within a SaaS environment. The Director will be responsible for maximizing renewal rates, building high-performing teams, and delivering success through data-driven insights. This is a full-time position based in Boston, Massachusetts.

Qualifications

• Significant experience leading renewals in a SaaS environment.
• Proven success building and scaling global, high-performing teams.
• Strong execution mindset with the ability to operate in complex environments.

Responsibilities

• Define and execute strategies to maximize renewal rates and minimize churn.
• Analyze renewals and novations data to identify trends and growth opportunities.
• Deliver regular performance reporting and insights to senior leadership.

Skills

Leadership

Analytical skills

Communication

Stakeholder influencing

Data-driven decision-making

Tools

CRM platforms

Renewal management tools

Job description

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The Director of Renewals will lead global teams responsible for customer renewals and novations. This role leverages deep renewals expertise to design and scale a best-in-class process.

Key Responsibilities

• Define and execute strategies to maximize renewal rates and minimize churn.
• Design, build, and scale robust renewals and novations processes, systems, and KPIs.
• Build and lead high-performing teams with clear accountability and performance metrics.
• Coach, mentor, and develop team members to consistently exceed targets.
• Partner closely with Sales, Customer Success, Finance, Delivery, and Product to ensure end-to-end alignment and execution.
• Analyze renewals and novations data to identify trends, risks, and growth opportunities.
• Establish strong relationships with key customers to understand needs and drive long‑term retention.
• Deliver regular performance reporting and insights to senior leadership.
• Monitor industry trends and competitive dynamics to inform strategy and continuous improvement.

Qualifications

• Significant experience leading renewals in a SaaS environment.
• Proven success building and scaling global, high‑performing teams.
• Consistent track record of meeting or exceeding renewal and revenue targets.
• Strong execution mindset with the ability to operate in complex, cross‑functional environments.
• Demonstrated leadership, communication, and stakeholder‑influencing skills.
• Strong analytical capabilities with a data‑driven decision‑making approach.
• Hands‑on experience with CRM platforms and renewal management tools.

Seniority level

• Director

Employment type

• Full‑time

Job function

• Customer Service

Industries

• Software Development
• IT Services and IT Consulting