Director, Remote Virtual Engagement

Mineralys Therapeutics, Inc.; Radnor (Delaware County); Hybrid; USD 180,000 - 215,000; Full time

Job summary

Mineralys Therapeutics, Inc. is seeking a Director, Virtual Engagement to build a new remote engagement capability supporting priority HCPs across territories. This leader will oversee the virtual engagement team, align with field sales, marketing and field operations, and scale a compliant omnichannel program.

Responsibilities include designing the engagement model, staffing strategy, vendor vs. employee decisions, onboarding, and driving performance with CRM analytics.

Qualifications

• Bachelor's degree required.
• 8+ years of pharma/biotech experience, including 3+ years leading virtual, inside sales or omnichannel engagement teams.

Responsibilities

• Design the virtual engagement model, including staffing approach, coverage rules and the triggers for covering vacant territories.
• Staff the team through a vendor or with employees, and build the business case.
• Stand up the team for launch, including hiring or vendor selection, onboarding and certification with Training & Effectiveness.
• Cover vacant territories within a set number of days and hand accounts back cleanly when a TM is hired.
• Reach priority HCPs in remote and low-access areas through phone, video and approved digital channels.
• Agree on account ownership and hand-off rules with NSDs and RSDs for shared accounts.
• Coordinate virtual outreach with Marketing omnichannel programs so HCPs get one consistent experience.
• Use only approved content and channels, with Compliance, Legal and Medical guardrails in place.
• Capture all virtual interactions in CRM, working with Field Operations.
• Report reach, frequency and hand-offs in uncovered accounts, and the business results they drive.
• Manage the vendor contract and budget, or lead and coach the employee team directly.
• Refine the model as the field grows, shifting coverage to where it adds the most.

Skills

Virtual engagement leadership

Pharma/biotech experience

Omnichannel engagement

Vendor management

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree

Tools

CRM software

Job description

Mineralys Therapeutics, Inc. is seeking a Director, Virtual Engagement to build a new remote engagement capability supporting priority HCPs across territories. This leader will oversee the virtual engagement team, align with field sales, marketing and field operations, and scale a compliant omnichannel program.

Responsibilities include designing the engagement model, staffing strategy, vendor vs. employee decisions, onboarding, and driving performance with CRM analytics.