Director, Remote Service Delivery: AI-Driven Excellence

GTT Communications, Inc.; United States; Remote; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Adaptive mindset

Collective impact

Customer ownership

Job summary

GTT Communications, Inc. is seeking a Director of Service Delivery to lead a high-performing European delivery organisation. You will drive operational excellence, customer satisfaction, and scalable delivery models while championing automation and AI-enabled improvements.

You will work with customers, internal stakeholders, and senior leadership to implement scalable delivery strategies, optimize processes, and ensure successful project outcomes across regions.

Qualifications

• Experience leading large delivery teams across multiple regions.
• Proven ability to drive service delivery improvements and automation initiatives.
• Strong stakeholder management with senior leadership and customers.

Responsibilities

• Lead and develop Service Delivery teams across Europe to ensure high-quality customer experiences.
• Develop scalable delivery strategies aligned with business goals and automation initiatives.
• Oversee project governance, risk management, and change control to minimise commercial risk.

Skills

Leadership

Strategic planning

Stakeholder management

Delivery governance

Automation & AI awareness

Tools

PMO Tools

Job description

GTT Communications, Inc. is seeking a Director of Service Delivery to lead a high-performing European delivery organisation. You will drive operational excellence, customer satisfaction, and scalable delivery models while championing automation and AI-enabled improvements.

You will work with customers, internal stakeholders, and senior leadership to implement scalable delivery strategies, optimize processes, and ensure successful project outcomes across regions.