Director, Provider Services

TotalMed; United States; On-site; USD 125,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability

Short-Term Disability

Legal Assistance

Identity Protection

Pet Coverage

Retirement Plan with Employer Match

Generous vacation & holidays

Job summary

TotalMed is seeking a Director of Provider Services to lead growth and performance in healthcare staffing for physicians, NPs, and PAs. You will drive full-cycle operations, including recruitment, pipelines, and account management, while building a culture of accountability.

You will collaborate with HR, Compliance, Finance and Marketing to streamline processes and scale workflows, establishing KPI-driven performance across the team.

Qualifications

• Excellent communication, negotiation and relationship-building abilities in a fast-paced environment.
• Strong leadership and people-management skills with accountability for team performance.
• Experience managing staffing operations, sales, recruitment, and account management teams.

Responsibilities

• Lead the Provider Services team and manage associated work processes.
• Set performance standards, monitor staff development and conduct annual appraisals.
• Hire, coach and supervise recruiters and account managers to drive revenue and client satisfaction.
• Oversee client retention and build provider pipelines to align recruitment with client demand.
• Establish and monitor KPIs to identify gaps and drive results.

Skills

Communication

Negotiation

Relationship-building

Leadership

Education

High school diploma or equivalent

College degree preferred

Tools

MS Outlook

MS Word

MS Excel

Job description

Summary

The Director– Provider Services leads the growth and performance of healthcare staffing in the Provider Services (Physicians, NPs, PAs) division. This role manages full-cycle operations, including recruitment, talent pipelines, account management, new business development, and overall team performance.

You’ll be working with

• HR, Compliance, Finance, and Marketing to streamline processes and scale workflows.

What you’ll be doing

• Develop and execute sales, recruitment, and expansion strategies to hit revenue and profit targets.
• Hire, coach, and manage recruiters and account managers while building a culture of accountability.
• Oversee client retention, build healthcare provider pipelines, and align recruitment with client demand.
• Establish and monitor KPIs (placements, fill rates, gross profit) to identify gaps and drive results.
• Partner with HR, Compliance, Finance, and Marketing to streamline processes and scale workflows.

Uphold our Core Values

• We Build Trust: We do what we say. We act with integrity and accountability. We earn confidence through transparency and results.
• We Move Forward: We embrace innovation and continuous improvement. We challenge the status quo. We adapt and grow to meet the needs of tomorrow.
• We Lead with Care: We put people first. We build meaningful relationships. We improve lives through empathy, respect, and service.

Leadership responsibilities

• Lead the Provider Services team and manage associated work processes
• Establish performance standards and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals
• Execute supervisory responsibilities in accordance with the organization’s policies and procedures

Other duties as assigned

What we’re looking for

• High school diploma or equivalent
• 4 years of experience in the healthcare staffing space
• Proven success managing staffing operations, sales, recruitment, and account management teams; Ability to build and maintain productive working relationships with cross-functional coworkers
• Deep understanding of profit margins, healthcare trends, and data-driven decision-making via CRM/ATS systems.
• Expert communication, negotiation, and relationship-building abilities in a fast-paced environment; effectively work in a fast-paced and complex environment and maintain a sense of urgency
• Proficiency in Microsoft Office Outlook, Word, Excel

It would be nice to have

• College degree preferred; Will accept any suitable combination of education, training, and experience
• Experience managing recruiting staff to include coaching, performance reviews, problem resolution, process compliance, and reporting in Provider Services

Compensation and Benefits

$125,000-$155,000 per year, please variable bonus plan

Benefits (Start Day 1!):

• Medical, Dental, Vision, Life, and Long-Term Disability
• Short-Term Disability, Accident, Critical Illness
• Legal Assistance, Identity Protection, Pet Coverage
• Retirement Plan with Employer Match
• Generous vacation plan 8.5 paid holidays