Director, Provider Services

TNAA & TotalMed; United States; On-site; USD 125,000 - 155,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life, and Long-Term Disability

Short-Term Disability & Accident

Legal Assistance & Identity Protection

Pet Coverage

Retirement Plan with Employer Match

Generous vacation & 8.5 paid holidays

Job summary

TNAA & TotalMed is seeking a Director– Provider Services to lead growth and performance of healthcare staffing in the Provider Services division (Physicians, NPs, PAs). You’ll oversee full-cycle operations, including recruitment, pipelines, account management, and new business development.

The role emphasizes KPI-driven leadership, cross-functional collaboration, and a culture of accountability. You will hire and coach recruiters and account managers, drive client retention, and align

Qualifications

• 4+ years of experience in the healthcare staffing space.
• Proven success managing staffing operations, sales, recruitment, and account management teams.
• Strong data-driven decision-making using CRM/ATS systems.
• Excellent communication, negotiation, and relationship-building skills in a fast-paced environment.

Responsibilities

• Develop and execute sales, recruitment, and expansion strategies to hit revenue and profit targets.
• Hire, coach, and manage recruiters and account managers while building a culture of accountability.
• Oversee client retention, build healthcare provider pipelines, and align recruitment with client demand.
• Establish and monitor KPIs (placements, fill rates, gross profit) to identify gaps and drive results.
• Lead the Provider Services team and manage associated work processes; conduct annual performance appraisals.
• Execute supervisory responsibilities in accordance with the organization’s policies and procedures.

Skills

Staffing operations leadership

Sales & account management

People coaching & performance

Data-driven decision making

Cross-functional collaboration

Communication & negotiation

Education

High school diploma or equivalent

College degree preferred

Tools

CRM/ATS systems

Microsoft Office (Outlook, Word, Excel)

Job description

Summary

The Director– Provider Services leads the growth and performance of healthcare staffing in the Provider Services (Physicians, NPs, PAs) division. This role manages full-cycle operations, including recruitment, talent pipelines, account management, new business development, and overall team performance.

You’ll be working with

• HR, Compliance, Finance, and Marketing to streamline processes and scale workflows.

What you’ll be doing

• Develop and execute sales, recruitment, and expansion strategies to hit revenue and profit targets.
• Hire, coach, and manage recruiters and account managers while building a culture of accountability.
• Oversee client retention, build healthcare provider pipelines, and align recruitment with client demand.
• Establish and monitor KPIs (placements, fill rates, gross profit) to identify gaps and drive results.
• Partner with HR, Compliance, Finance, and Marketing to streamline processes and scale workflows.

Uphold our Core Values

• We Build Trust: We do what we say. We act with integrity and accountability. We earn confidence through transparency and results.
• We Move Forward: We embrace innovation and continuous improvement. We challenge the status quo. We adapt and grow to meet the needs of tomorrow.
• We Lead with Care: We put people first. We build meaningful relationships. We improve lives through empathy, respect, and service.

Leadership responsibilities

• Lead the Provider Services team and manage associated work processes
• Establish performance standards and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals
• Execute supervisory responsibilities in accordance with the organization’s policies and procedures

Other duties as assigned

What we’re looking for

• High school diploma or equivalent
• 4+ years of experience in the healthcare staffing space
• Proven success managing staffing operations, sales, recruitment, and account management teams; Ability to build and maintain productive working relationships with cross-functional coworkers
• Deep understanding of profit margins, healthcare trends, and data-driven decision-making via CRM/ATS systems.
• Expert communication, negotiation, and relationship-building abilities in a fast-paced environment; effectively work in a fast-paced and complex environment and maintain a sense of urgency
• Proficiency in Microsoft Office Outlook, Word, Excel

It would be nice to have

• College degree preferred; Will accept any suitable combination of education, training, and experience
• Experience managing recruiting staff to include coaching, performance reviews, problem resolution, process compliance, and reporting in Provider Services

Compensation and Benefits

$125,000-$155,000 per year, please variable bonus plan

Benefits (Start Day 1!):

• Medical, Dental, Vision, Life, and Long-Term Disability
• Short-Term Disability, Accident, Critical Illness
• Legal Assistance, Identity Protection, Pet Coverage
• Retirement Plan with Employer Match
• Generous vacation plan + 8.5 paid holidays