Director, Provider Digital Experience - Remote

Humana Inc; Helena (MT); Remote; USD 168,000 - 231,000; Full time

Job summary

Humana Inc in the United States is seeking a Director, Provider Digital to drive digital transformation across provider-facing platforms, partnering with business, technology, and analytics to deliver measurable outcomes.

This role leads product management and UX, oversees delivery, and reports to the AVP, Product Management, with a focus on improving self-service adoption and provider satisfaction.

Qualifications

• 10+ years of progressive experience in digital product management or related fields
• 5+ years of leadership experience
• Proven success developing and executing digital strategy and roadmaps
• Experience partnering with senior leaders to influence priorities
• Strong experience leveraging data and insights to improve digital experiences

Responsibilities

• Lead the roadmap and delivery priorities for provider-facing digital platforms
• Partner with business, operations, technology, marketing, and provider-facing teams to align priorities
• Define requirements, manage priorities, and guide digital product delivery
• Monitor platform performance, provider satisfaction, adoption, and operational metrics
• Identify opportunities to improve provider experiences and digital self-service
• Support investment planning, delivery oversight, and continuous platform improvement

Skills

Digital product management

Leadership

Strategy development

Stakeholder collaboration

Data analytics

Job description

Humana Inc in the United States is seeking a Director, Provider Digital to drive digital transformation across provider-facing platforms, partnering with business, technology, and analytics to deliver measurable outcomes.

This role leads product management and UX, oversees delivery, and reports to the AVP, Product Management, with a focus on improving self-service adoption and provider satisfaction.