Director, Product Operations

Ontic; United States; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

401k

Stock Options

HSA Contribution

Learning Stipend

Flexible PTO Policy

Quarterly ME days

Parental Leave policy

Home Office Stipend

Home Internet Reimbursement for Remote

Job summary

Ontic is seeking a Director of Product Operations to join our Revenue Operations organization. This role sits at the intersection of Product, GTM and Revenue Operations, helping translate Product needs, roadmaps and outcomes into effective GTM processes and actionable Product insights.

This is an individual contributor role with potential to scale. You will own data fidelity and dashboards (Pendo), define data tagging, and partner with Product leadership to drive ARR targets, feature adoption,

Qualifications

• 7+ years experience in Product Operations, Revenue Operations, Sales/CS Operations or Product Mgmt, with at least 2+ years in leadership or individual contributor capacity.
• Experience translating GTM strategies into system and process requirements that deliver business impact.
• Experience at a B2B SaaS company in the growth stage; comfortable with ambiguity and constraints.

Responsibilities

• Data Fidelity & Insights: design and maintain product usage dashboards, ensuring data accuracy for CS, Sales and Product.
• Performance Reporting: prepare regular leadership reports on ARR, usage, churn and renewal trends.
• Pendo Platform Ownership: administer Pendo, manage vendor relations, renewals and compliance reviews.
• Data Strategy: define tagging framework with Product leadership for consistent usage data.
• Closed Loop Feedback: provide GTM data signals back to R&D on ARR, pipeline and churn.
• Roadmap ROI: track ROI and feature adoption curves to monitor ARR coverage.
• Cross-Functional Collaboration: build relationships with leaders across functions.

Skills

Product Operations

Revenue Operations

Leadership

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce

Snowflake

Omni

Claude

ChatGPT

JIRA

Confluence

Pendo

Job description

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai or follow us on LinkedIn.

Who You Are

Ontic is looking for a Director of Product Operations to join our Revenue Operations organization. As part of a centralized RevOps organization, this role sits at the intersection of Product, GTM, and Revenue Operations - helping to translate Product needs, roadmap and outcomes into effective/integrated GTM processes and GTM insights into actionable Product team insights & prioritization. Partnering closely with the Product leadership team, you'll own the systems, processes and cross-functional cadences that keep product and revenue teams aligned as we scale.

This is a highly cross-functional, high-visibility role suited for someone who can function independently, build from scratch and operate equally well in a spreadsheet, a roadmap review and a QBR. This is an individual contributor role with the potential to scale and build the function as the company grows.

Responsibilities

Data Fidelity & Insights

• Consumption Metrics: Partner with R&D to design and maintain product usage dashboards, ensuring client usage data is accurate and actionable for CS, Sales and Product. Identify usage-based expansion and whitespace signals and operationalize them into CS/Sales workflows
• Performance Reporting: Prepare regular reporting & presentations on business results & key trends to help the leadership team understand how we are tracking to our goals, where there is risk and where there are successes to be replicated - product-level ARR analysis, consumption, churn, renewal rate
• Pendo Platform Ownership: Serve as a platform administrator for product usage analytics tools (e.g., Pendo), managing vendor relations, renewals, licensing and legal/PII compliance reviews
• Data Strategy: Define and govern the framework for product tagging in collaboration with Product leadership (e.g., Pendo) to ensure consistency in usage data capture and actionable insights
• Closed Loop Feedback: Feedback loop to R&D on GTM-led data signals around product - ARR, pipeline, client feedback, churn
• Stakeholder Management: Act as a "trusted business partner" to Product leadership
• Roadmap ROI: Enable tracking & measurement of roadmap return on investment (ROI), including ARR coverage and feature adoption curves
• Product ARR Targets: Collaborate with leadership to set and monitor product-specific revenue targets based on historical trending and expansion analysis
• Prioritization Signals: Build a structured process for capturing and synthesizing field feedback (win/loss, CS escalations, sales objections, support tickets) into a prioritized input for Product
• Cross-Functional Collaboration: Build peer support and strong inter-company relationships with other key leaders and partner with them on various projects and initiatives

Operational GTM Readiness

• Process & Solution Building: Establish and evolve key business processes and cross-functional handoffs to drive efficiency & build for future growth. Act as the intermediary with GTM & R&D teams to help translate initiatives into actionable solutions/processes that fit into existing infrastructure
• Tool & Data Enablement: Partner with Ops & Enablement to ensure the field has the technical tools and "just-in-time" insights needed for execution
• Systems Alignment: Maintain & evolve alignment between JIRA & GTM-facing tools/data to ensure engineering efforts are directly linked to revenue outcomes
• Client Commitments: Establish tracking/reporting for feature requests & roadmap commitments made to clients/prospects & ensure a single source of truth across Product & GTM teams

Preferred Qualifications

• 7+ years experience in Product Operations, Revenue Operations, Sales/CS Operations or Product Mgmt, with at least 2+ years in a leadership or “own the function” individual contributor capacity
• Mature understanding of GTM + client-facing SaaS strategies with experience translating them into system and process requirements that deliver lasting business impact
• Comfortable being the connective tissue between Product and GTM teams & the ability to translate fluently in both directions - with experience operationalizing impactful system and process requirements that work for both teams
• Experience at a B2B SaaS company in the growth stage; comfort with the ambiguity and resourcing constraints of that stage
• Track record of building processes from scratch; this is not a role where the playbook already exists
• Proven experience leveraging GTM technology & product analytics tools; current tech stack includes Salesforce, Snowflake, Omni, Claude, ChatGPT, JIRA, Confluence, Pendo
• Strong written and verbal communication skills, and experience as a strategic business partner
• Bachelor's degree or equivalent work experience

Ontic Benefits & Perks

• 401k
• Stock Options
• HSA Contribution
• Learning Stipend
• Flexible PTO Policy
• Quarterly company ME (mental escape) days
• Generous Parental Leave policy
• Home Office Stipend
• Home Internet Reimbursement for Remote Employees
• Anniversary & Milestone Celebrations

Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.