Director, Product Experience Design & Onboarding

Mastercard; O’Fallon (MO); On-site; USD 156,000 - 265,000; Full time

Job summary

Mastercard seeks a User Experience Design SME to lead onboarding experiences across key product capabilities. You will design intuitive flows and artifacts, partnering with Product, Engineering, and cross-functional teams to translate onboarding strategy into practical design solutions.

You will contribute to reusable design patterns, ensure usability and accessibility, and drive consistency across enterprise platforms and journeys.

Qualifications

• User Experience SME with digital product design experience.
• Ability to create flows, wireframes and prototypes.
• Strong usability and human-centered design knowledge.

Responsibilities

• Design onboarding experiences across product capabilities.
• Collaborate with Product, Engineering and cross-functional partners.
• Translate onboarding strategy into usable experiences.
• Create user flows, wireframes, prototypes and design artifacts.
• Govern design quality and contribute to reusable patterns.

Skills

UX design

User flows

Wireframes

Prototypes

Interaction design

Usability principles

Human-centered design

Design systems

Cross-functional collaboration

Communication

Tools

Design tools

Job description

Mastercard seeks a User Experience Design SME to lead onboarding experiences across key product capabilities. You will design intuitive flows and artifacts, partnering with Product, Engineering, and cross-functional teams to translate onboarding strategy into practical design solutions.

You will contribute to reusable design patterns, ensure usability and accessibility, and drive consistency across enterprise platforms and journeys.