Director, CRM Product Owner — AI-Driven Transformation

Novartis; New Jersey; On-site; USD 186,000 - 345,000; Full time

Job summary

Novartis is seeking a Director, CRM Product Owner to lead strategy, development, and delivery of CRM capabilities across the US CRM ecosystem. You will collaborate with business and IT leaders to build a robust CRM foundation and drive transformation to deliver customer-centric experiences.

The role requires 7+ years in product management, deep CRM and AI knowledge, and a proven ability to manage governance, risk, and cross-functional teams. Located in East Hanover, NJ with 15% travel.

Qualifications

• Bachelor's degree required; MS/MBA preferred.
• 7+ years in product management or leadership roles.
• Experience transforming CRM programs in pharma or healthcare.
• Deep CRM, AI, and data platform knowledge.

Responsibilities

• Define vision, roadmap, and delivery for CRM capabilities.
• Drive CRM innovation including AI and analytics.
• Gather requirements and translate to system improvements.
• Ensure high-quality, predictable releases and governance.
• Lead cross-functional teams and manage stakeholders.
• Align with regulatory and compliance requirements.

Skills

CRM strategy

Leadership

Stakeholder management

Agile leadership

Analytical thinking

Education

Bachelor's degree

MS or MBA preferred

Tools

Salesforce

Veeva

Data Cloud

OpenAI

Job description

Novartis is seeking a Director, CRM Product Owner to lead strategy, development, and delivery of CRM capabilities across the US CRM ecosystem. You will collaborate with business and IT leaders to build a robust CRM foundation and drive transformation to deliver customer-centric experiences.

The role requires 7+ years in product management, deep CRM and AI knowledge, and a proven ability to manage governance, risk, and cross-functional teams. Located in East Hanover, NJ with 15% travel.