Director, Process Ownership & Excellence

Jobtailor; Arizona; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in Arizona seeks a Senior Process owner to lead end-to-end processes, collaborate with enterprise partners, and drive continuous improvement. You will define backlogs, justify funding through business cases, and oversee metrics, reporting, and risk controls.

The role requires Lean Six Sigma expertise, strong leadership, and experience in regulated environments, with a focus on delivering efficient customer-centric processes across teams.

Qualifications

• Bachelor's degree or equivalent education/experience to qualify for leadership of core processes.
• 8+ years in business process execution, consulting, or process optimization.
• 3+ years of direct team lead or managerial experience.
• Experience leading programs/projects with process owner/consultant roles in dynamic environments.
• Extensive use of process management methodologies in regulated environments.
• Knowledge of operational risk management practices.
• Ability to collaborate across a complex business landscape.
• Experience deploying Lean and continuous improvement.
• Experience gathering performance metrics for efficient processes.
• Leadership of teams across market research operations, data environments, vendor management, budgeting, risk and controls, and governance processes.
• Ability to integrate systems and operations for stakeholders across teams.
• Experience building operating models balancing efficiency with customer experience.
• US military experience or as a military spouse/domestic partner.
• Must not require visa sponsorship now or in the future.

Responsibilities

• Oversee a team of business professionals responsible for end-to-end ownership of assigned processes.
• Guide collaboration with enterprise partners to develop business rules, gather requirements and artifacts, and manage processes.
• Capture, document, sustain, and improve assigned processes.
• Lead process ownership efforts by identifying process gaps and opportunities, recommending solutions, and monitoring key process performance indicators.
• Align with enterprise partners to define and prioritize backlogs, present business cases for funding, and ensure execution.
• Define, develop, and evaluate performance metrics and oversee reporting, data, and analytics.
• Engage stakeholders to maintain alignment on measures of success.
• Identify, diagnose, and resolve business process risks and ensure appropriate controls are documented, sustained, and mitigated.
• Collaborate with stakeholders using Agile, Six Sigma, Lean, and Waterfall methodologies to improve or design controlled processes.
• Build and oversee a team through recruiting, development, retention, coaching, performance management, and managerial activities.
• Stay current with emerging technologies and lead continuous process improvement efforts.
• Ensure business risks are identified, measured, monitored, and controlled in accordance with policies and procedures.

Skills

Business Process Management

Lean Methodology

Six Sigma

Team Leadership

Performance Metrics Development

Data Analytics

Governance

Risk Management

Stakeholder Engagement

Organizational Agility

Education

Bachelor's degree or equivalent experience

Tools

Agile

Waterfall

Process Mapping Tools

Job description

Jobtailor in Arizona seeks a Senior Process owner to lead end-to-end processes, collaborate with enterprise partners, and drive continuous improvement. You will define backlogs, justify funding through business cases, and oversee metrics, reporting, and risk controls.

The role requires Lean Six Sigma expertise, strong leadership, and experience in regulated environments, with a focus on delivering efficient customer-centric processes across teams.