Private Aviation Member Support - Nights & Weekends

BOND; Fort Lauderdale (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off and company holidays

Performance-based bonus eligibility

Job summary

BOND is hiring a Member Support Specialist – Nights & Weekends in Fort Lauderdale to orchestrate real-time trip coordination and member communication during off-hours. You will work closely with Directors and Account Managers to ensure seamless, white-glove service across the private aviation portfolio.

Ideal candidates bring aviation operations experience, a shift-ready mindset, and exceptional communication skills to manage complex itineraries and respond to disruptions with professionalism.

Qualifications

• 2+ years of experience in aviation operations, flight coordination, charter operations, or premium member services.
• Proven ability to manage multiple priorities under time pressure with accuracy and composure.
• Strong verbal and written communication; professional and member-first in all interactions.
• Proficiency with operations or scheduling platforms; ability to learn proprietary systems quickly.
• Consistent availability to work nights, weekends, and holidays on a structured shift schedule.
• Must pass pre-employment background check and drug screening.

Responsibilities

• Own real-time member communication during nights and weekends — trip status updates, proactive outreach, and one-call resolution.
• Coordinate trip logistics end-to-end: flight scheduling, catering, ground transportation, FBO readiness, and last-minute changes.
• Monitor active flights and communicate delays, diversions, or operational changes to members and internal stakeholders immediately.
• Liaise directly with flight crews, FBOs, and third-party vendors to resolve issues in the moment.
• Act as the off-hours escalation point for operational issues, exercising sound judgment to resolve or elevate as appropriate.
• Partner with Flight Operations, Maintenance, and Scheduling to maintain cohesive trip execution across the operation.
• Ensure clean, accurate handoffs at shift transitions so the daytime team picks up with full situational awareness.
• Maintain accurate data entry across operational systems, keeping clean records for all assigned trips.
• Surface recurring operational gaps or service breakdowns to leadership for continuous improvement.

Skills

Aviation operations

Multitasking under pressure

Communication skills

Scheduling platforms

Premium client service

Education

Aviation education (preferred)

Tools

CRM tools

Flight scheduling platforms

Proprietary aviation systems

Job description

BOND is hiring a Member Support Specialist – Nights & Weekends in Fort Lauderdale to orchestrate real-time trip coordination and member communication during off-hours. You will work closely with Directors and Account Managers to ensure seamless, white-glove service across the private aviation portfolio.

Ideal candidates bring aviation operations experience, a shift-ready mindset, and exceptional communication skills to manage complex itineraries and respond to disruptions with professionalism.