Director, Precision Implementation & Partner Success (Hybrid)

PatientPoint®; Cincinnati (OH); Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Flexible time off

Hybrid work options

Wellness resources

401K plan

And more

Job summary

PatientPoint is seeking a Director, Precision Implementation & Customer Success to lead the implementation and ongoing management of signed Precision partners. You’ll coordinate across Operations, Sales, Product, Marketing, Finance, and Legal to deliver on contractual commitments.

This role requires strong cross-functional leadership in healthtech, with a focus on execution excellence, renewals, and building scalable processes in a hybrid environment in Cincinnati or New York.

Qualifications

• 7+ years of experience in partnerships, account management, operations, program management, or related roles.
• Experience implementing health care technology products with portals, EHR companies, etc.
• Experience implementing complex contracts or multi-functional initiatives.
• Understanding of fundamental digital advertising principles and technologies.
• Understanding of partner revshare business models and associated processes.

Responsibilities

• Lead end-to-end implementation of newly signed Precision partnership agreements.
• Serve as key POC with partners to discuss topics ranging from technical setups to business performance and revenue.
• Serve as the primary internal point of contact for partnership execution and account management.
• Coordinate across Operations, Sales, Product, Marketing, Finance, Legal, and other internal teams to ensure contractual commitments are delivered on time and at high quality.
• Translate contractual terms into actionable project plans, timelines, and deliverables. Manage execution of those steps through to successful completion.
• Proactively identify and mitigate implementation risks and operational challenges.
• Monitor performance against contract terms and partnership objectives; escape issues as needed.
• Drive alignment across cross-functional stakeholders to ensure smooth launches and ongoing execution.
• Support renewal and expansion efforts by maintaining strong partner relationships and demonstrating execution excellence.
• Establish repeatable processes and best practices to scale partnership implementation as the business grows.

Skills

Partnership management

Cross-functional collaboration

Project management

Stakeholder communication

Risk management

Tools

Contract management software

Job description

PatientPoint is seeking a Director, Precision Implementation & Customer Success to lead the implementation and ongoing management of signed Precision partners. You’ll coordinate across Operations, Sales, Product, Marketing, Finance, and Legal to deliver on contractual commitments.

This role requires strong cross-functional leadership in healthtech, with a focus on execution excellence, renewals, and building scalable processes in a hybrid environment in Cincinnati or New York.