Director, Precision Engagement & Omnichannel Strategy

Sanofi; Cambridge (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

Sanofi is seeking a Director of Precision Engagement to lead the design and execution of connected, data-driven customer experiences across omnichannel channels in the North America market. The role requires shaping capabilities, aligning roadmaps, and collaborating with Brand, Digital, Analytics, Medical Affairs, and Market Access to deliver high-value use cases.

You will translate customer insights into scalable engagement across personal and non-personal interactions, build reusable

Qualifications

• Bachelor's degree or equivalent experience in business, marketing, technology, or analytics.
• Minimum 8+ years in commercial, omnichannel, digital, analytical, or related functions.
• Proven experience shaping and delivering journey-informed omnichannel engagement use cases with a data/analytics backbone.

Responsibilities

• Lead Precision Engagement strategy and cross-functional delivery across Brand, Digital, Analytics, and Field teams.
• Define reusable patterns and scalable engagement capabilities aligned to customer journeys.
• Own priority use cases end-to-end from requirements through agile development, activation, and optimization.

Job description

Sanofi is seeking a Director of Precision Engagement to lead the design and execution of connected, data-driven customer experiences across omnichannel channels in the North America market. The role requires shaping capabilities, aligning roadmaps, and collaborating with Brand, Digital, Analytics, Medical Affairs, and Market Access to deliver high-value use cases.

You will translate customer insights into scalable engagement across personal and non-personal interactions, build reusable