Director, Practice Analytics & Performance

Callen-Lorde; New York, Northern (NY, KY); Hybrid; USD 145,000 - 175,000; Full time

Benefits offered by this job

Low-cost medical plan

Dental insurance

Vision insurance

Life insurance

Short- and long-term disability

Tuition Assistance

Commuter Benefits

Paid time off

403B retirement savings

NHSC loan forgiveness eligibility

Job summary

Callen-Lorde Community Health Center invites a Director of Practice Analytics to lead data-driven improvement across ambulatory practices in Manhattan. The role partners with clinical and operational leaders to translate complex data into actionable changes in scheduling, staffing, and patient flow.

You will oversee dashboards, forecasting, and performance reporting, with a focus on access, quality, and equity.

Qualifications

• Bachelor’s degree in health administration, public health, business, healthcare informatics, analytics, or a related field.
• At least 7 years of progressive experience in ambulatory healthcare operations, practice management, healthcare analytics, or a combination of these areas.
• Direct experience managing, overseeing, or serving as a senior operational partner to a multisite ambulatory practice, preferably within an FQHC, community health center, hospital outpatient clinic, or safety-net healthcare organization.
• Experience using data to improve practice operations: access, scheduling, patient flow, panel management, staffing, quality, or financial performance.
• Strong knowledge of EPIC and practice management data; ability to assess data quality and define operational measures.
• Experience developing dashboards/forecasts/reports used by leaders to make decisions.

Responsibilities

• Partner with clinical/operational leaders to evaluate practice performance and identify opportunities to improve access, flow, quality, and efficiency.
• Build and manage a practical performance framework covering visits, capacity, productivity, schedules, no-shows, panel balance, care gaps, and continuity.
• Redesign scheduling templates, rebalance provider panels, and align staffing with patient demand.
• Lead regular performance reviews with clear targets and follow-through on improvement plans.
• Develop integrated views of clinical quality, population health, and practice performance across services.
• Support dashboards, data governance, and self-service analytics for leaders.

Skills

Ambulatory operations

Healthcare analytics

Leadership

SQL

EPIC knowledge

Dashboarding

Forecasting

Education

Bachelor’s degree in health administration or related field

Master’s degree preferred

Tools

EPIC

Tableau/Power BI

Excel

SQL

Job description

Callen-Lorde Community Health Center invites a Director of Practice Analytics to lead data-driven improvement across ambulatory practices in Manhattan. The role partners with clinical and operational leaders to translate complex data into actionable changes in scheduling, staffing, and patient flow.

You will oversee dashboards, forecasting, and performance reporting, with a focus on access, quality, and equity.