Director, Pool Operations

Loews Hotels & Co; Miami Beach (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Tuition reimbursement

Team member hotel rates

Job summary

Loews Miami Beach Hotel is seeking a strategic Director of Pool Operations to lead all pool experiences with a focus on safety, luxury service, and guest satisfaction. You will oversee lifeguard teams, cabana operations, and cross-functional collaboration with F&B, Housekeeping, and Engineering to ensure seamless guest journeys.

The role requires overseeing safety and water quality, while driving seasonal programming and cost-aware staffing in a high-end outdoor setting.

Qualifications

• Bachelor's degree in Hospitality Management, Recreation, or related field preferred.
• 5+ years of experience in pool or recreation operations in a luxury hotel or resort.
• CPO and Lifeguard Certification required.
• Proven leadership experience managing large teams and guest-facing operations.
• Strong understanding of health and safety regulations related to aquatic environments.
• Excellent communication, organizational, and problem-solving skills.
• Proficient in Microsoft Office Suite and property management systems.
• Willingness and ability to work outdoors and travel approximately 10% of the time.

Responsibilities

• Oversee daily pool operations including water quality, safety, and guest service.
• Manage lifeguard and pool attendant teams with training and scheduling.
• Collaborate with F&B for poolside dining and beverage service.
• Monitor pool occupancy, cabana reservations, and guest flow.
• Ensure compliance with health and safety regulations and lifeguard certifications.
• Develop seasonal pool programming and special events.
• Maintain inventory of pool supplies and towels.
• Partner with Engineering to maintain pool equipment.
• Respond to guest feedback promptly.
• Lead daily briefings and supervise staff.
• Foster safety, hospitality, and accountability among the team.

Skills

Pool operations leadership

Guest service excellence

Safety and risk management

Staff training and development

Communication skills

Outdoor work adaptability

Budgeting and labor planning

Education

Bachelor’s degree in Hospitality Management, Recreation, or related field

Tools

Microsoft Office Suite

Property management systems

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Complimentary meals in Team Member Café while working Team Member Hotel Rates, other discounts, perks and more Benefits are subject to eligibility and may vary by position

What We’re Looking For:

A strategic and service-driven Director of Pool Operations who will lead the vision, execution, and daily management of all pool-related experiences across our resort property. You’ll be the driving force behind creating a safe, luxurious, and memorable environment for guests enjoying our pool, cabanas, and outdoor amenities. In this role, you’ll oversee pool operations, staffing, guest service standards, and collaborate cross-functionally with departments such as Food & Beverage, Housekeeping, and Engineering to ensure seamless experiences. From managing lifeguard teams to enhancing poolside service offerings, you’ll elevate the guest journey and uphold our brand’s commitment to excellence.

Who You Are:

• Guest-Centric Leader: You prioritize safety, comfort, and hospitality, ensuring every guest interaction is exceptional.
• Operational Expert: You thrive in managing complex logistics, staffing, and compliance in a fast-paced outdoor environment.
• Collaborative Partner: You work seamlessly across departments to deliver integrated and elevated poolside experiences.
• Detail-Oriented Planner: You anticipate needs, monitor performance, and ensure every detail—from towel availability to water quality is flawless.
• Innovative Thinker: You bring fresh ideas to enhance pool programming, amenities, and guest engagement.

Veterans and military spouses are encouraged to apply.

What You’ll Do:

• Oversee daily pool operations, including water quality, cleanliness, safety protocols, and guest service standards
• Manage lifeguard and pool attendant teams, ensuring proper training, scheduling, and performance
• Collaborate with F&B to deliver exceptional poolside dining and beverage service
• Monitor pool occupancy, cabana reservations, and guest flow to optimize comfort and safety
• Ensure compliance with local health and safety regulations, including lifeguard certifications and water testing
• Develop and implement seasonal pool programming and special events
• Maintain inventory of pool supplies, towels, amenities, and ensure timely replenishment
• Partner with Engineering to address maintenance needs and ensure pool equipment is functioning optimally
• Respond to guest feedback and resolve issues promptly and professionally
• Conduct regular inspections and audits to uphold brand standards and guest expectations
• Recruit, train, and mentor pool operations team members
• Foster a culture of safety, hospitality, and accountability
• Lead daily briefings and ensure team alignment on service goals and operational updates
• Monitor labor costs and staffing levels to align with business needs and budget
• Partner with Marketing to promote pool events, cabana packages, and seasonal offerings
• Analyze guest feedback and operational data to inform improvements and innovations
• Collaborate with Rooms Division and Housekeeping to ensure seamless guest transitions between pool and accommodations
• Support sustainability initiatives related to pool operations and water conservation

Other Responsibilities:

Attend meetings and make presentations as needed Travel to other properties or corporate meetings as required Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs Required to attend all mandatory training sessions and meetings Perform other duties as assigned Regularly lift 40 pounds, reach, bend, crouch, kneel, push, pull, and walk Stand for several hours at a time

Your Qualifications Include:

• Bachelor’s degree in Hospitality Management, Recreation, or related field preferred
• 5+ years of experience in pool or recreation operations in a luxury hotel or resort setting
• Certified Pool Operator (CPO) and Lifeguard Certification required
• Proven leadership experience managing large teams and guest-facing operations
• Strong understanding of health and safety regulations related to aquatic environments
• Excellent communication, organizational, and problem-solving skills
• Proficient in Microsoft Office Suite and property management systems
• Willingness and ability to work outdoors and travel approximately 10% of the time

Who You’ll Supervise:

• Pool Attendants
• Lifeguards
• Cabana Hosts

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.