Director, Platform Engineering

Request Technology, LLC; Chicago (IL); In loco; USD 170.000 - 260.000; Tempo pieno

Descrizione del lavoro

Request Technology, LLC in Chicago, IL, is seeking a Director of Platform Engineering to lead a team of 7–10 engineers and managers focused on SRE, observability, reliability, and cloud platform engineering in a tightly regulated financial-services environment.

You will drive technical strategy, grow the team, and partner with architecture and engineering leadership to build scalable, secure cloud infrastructure using IaC, SLOs/SLIs, and data-driven metrics.

Competenze

• 10+ years of progressive hands-on software/infrastructure engineering experience.
• 5+ years leading engineering teams.
• Strong history of building and maturing SRE and observability practices at scale.
• Proven people-management experience leading engineers and managers.
• Experience in financial services or another highly regulated environment strongly preferred.
• Strong technical leadership and communication skills, with the ability to operate at both the strategic and hands-on levels.

Mansioni

• Lead, mentor, and develop a team of SREs and engineering managers, including hiring, performance management, and career development.
• Drive SRE and observability maturity across a large-scale cloud platform.
• Establish and govern SLOs/SLIs, error budgets, incident response, postmortems, and reliability metrics
• Lead initiatives around platform reliability, cloud efficiency, performance optimization, and reduction of engineering toil
• Define observability strategy and roadmap across metrics, logging, tracing, dashboards, and alerting
• Champion Infrastructure as Code, automation, golden paths, and standardized platform engineering practices
• Partner with architecture and engineering teams on highly available, scalable, and secure cloud infrastructure.
• Drive engineering performance through DORA metrics and data-driven decision making
• Ensure platform practices meet security, audit, regulatory, and compliance requirements within a financial-services environment.

Conoscenze

SRE / Observability

Leadership / People management

Cloud Platform Engineering

Reliability engineering

Incident management

Strumenti

Terraform

Jenkins

Puppet/Chef/Ansible

Kafka

Prometheus/PromQL

OpenTelemetry

Loki/Elastic/Splunk

Descrizione del lavoro

Location

Chicago, IL

We are seeking a Director of Platform Engineering to lead a team of approximately 7–10 engineers and managers focused on SRE, observability, reliability, and cloud platform engineering. This leader will be responsible for developing the team, driving technical strategy, improving platform reliability and performance, and partnering with architecture and engineering leadership in a highly regulated financial-services environment.

Key Responsibilities

• Lead, mentor, and develop a team of SREs and engineering managers, including hiring, performance management, and career development.
• Drive SRE and observability maturity across a large-scale cloud platform.
• Establish and govern SLOs/SLIs, error budgets, incident response, postmortems, and reliability metrics.
• Lead initiatives around platform reliability, cloud efficiency, performance optimization, and reduction of engineering toil.
• Define observability strategy and roadmap across metrics, logging, tracing, dashboards, and alerting.
• Champion Infrastructure as Code, automation, golden paths, and standardized platform engineering practices.
• Partner with architecture and engineering teams on highly available, scalable, and secure cloud infrastructure.
• Drive engineering performance through DORA metrics and data-driven decision making.
• Ensure platform practices meet security, audit, regulatory, and compliance requirements within a financial-services environment.

Key Technical Skills

• SRE / Observability
• Kafka
• Terraform / Infrastructure as Code
• Jenkins / CI/CD
• Puppet, Chef, or Ansible
• Metrics platforms such as Mimir, Thanos, VictoriaMetrics, or Amazon Managed Prometheus
• Distributed tracing with OpenTelemetry, Tempo, or Jaeger
• Logging platforms including Loki, Elastic, or Splunk
• Strong understanding of SLOs/SLIs, error budgets, incident management, and reliability engineering
• Experience with highly available 24x7 mission-critical environments

Ideal Background

• 10+ years of progressive hands-on software/infrastructure engineering experience.
• 5+ years leading engineering teams.
• Strong history of building and maturing SRE and observability practices at scale.
• Proven people-management experience leading engineers and managers.
• Experience in financial services or another highly regulated environment strongly preferred.
• Strong technical leadership and communication skills, with the ability to operate at both the strategic and hands-on levels.

Recruiting focus

The strongest candidates will likely be Director/Sr. Manager-level SRE, Platform Engineering, Infrastructure Engineering, or Observability leaders who have managed both engineers and managers while still possessing deep technical knowledge of AWS, Kubernetes, observability, Prometheus/PromQL, Terraform, and modern SRE practices.