Director of Infrastructure & Reliability

PracticeSuite, Inc.; Tampa (FL); On-site; USD 160,000 - 230,000; Full time

Job summary

PracticeSuite, Inc. is seeking a founding head of Infrastructure & Site Reliability Engineering to establish the SRE function, set standards, and hire the first engineer. You’ll define the operating model and roadmap from day one for a healthcare-focused platform.

You’ll lead incident response, design AWS-based cloud infrastructure (accounts, VPC, IAM), implement CI/CD, observability, backups, and cost controls while shaping reliability, scalability and performance.

Qualifications

• 3+ years leading platform and/or infrastructure teams.
• Led an SRE, platform, or infra team at director/manager level and hands-on in production.
• Experience with multi-server architecture for redundancy, scale, performance.
• Production experience with Linux, Oracle and Java stack.
• Hands-on AWS core services design including cost, scaling, and resilience.
• Familiarity with hypervisor concepts (KVM/VMware) and Proxmox is a plus.
• Experience implementing monitoring/observability and CI/CD.
• Experience with IAM, encryption, patching, vulnerability management; HIPAA/SOC 2/HITRUST/ISO 27001 preferred.
• Experience collaborating with production teams.

Responsibilities

• Stand up SRE as a function: incident command, US-hours on-call coverage, post-incident reviews, and SLOs
• Set infrastructure direction across current servers and new solutions including vendor recommendations
• Drive Cloud Infrastructure: Design AWS accounts, VPC, IAM, and data-store shape; own cost, scaling, and resilience trade-offs
• Own CI/CD and operational foundations: environment and domain management, observability, secrets management, access control, and backup/restore evidence
• Define the operating split between Server Admin and SRE

Skills

SRE leadership

Cloud architecture

AWS core services

Linux administration

CI/CD implementation

Observability/Monitoring

IAM / Access control

Security compliance

Production systems design

Cross-functional leadership

Tools

Proxmox

VMware

KVM

Job description

Department: Engineering & System Operations

About the Role

Opportunity to lead Infrastructure and site reliability engineering with authority around DevOps as well. You'll take a platform that's been reliably running critical healthcare operations and evolve it into a modern, resilient, forward-looking infrastructure organization with the autonomy to set the technical standards and the roadmap from day one.

This is a founding leadership role: you'll make your first hire, help that person build their own team, and establish the operating model that the entire infrastructure function will run on for years to come. If you've always wanted to build an SRE function the right way with executive backing, room to define what "good" looks like, and a real chance to leave your mark on how a company operates this is that opportunity.

Responsibilities

• Stand up SRE as a function: incident command, US-hours on-call coverage, post-incident reviews, and SLOs
• Set infrastructure direction: across current servers, and new solutions including vendor recommendations
• Drive Cloud Infrastructure: Design and implement AWS accounts, VPC, IAM, and data-store shape. Own cost, scaling, and resilience trade-offs.
• Own CI/CD and operational foundations: environment and domain management, observability, secrets management, access control, and backup/restore evidence
• Define the operating split between Server Admin (running the current estate) and SRE (reliability, toil reduction, and the new platform)

Requirements

• 3+ years leading platform and/or infrastructure teams
• Built or led an SRE, platform, or infrastructure team at Director or Manager level, and still hands-on: you have recently designed and implemented production systems, not only managed people who did
• Experience working on horizontal multi-server architecture to deliver redundancy, scale, reliability and performance
• Production experience in Linux, Oracle and Java tech stack
• Hands-on AWS core services (EC2, VPC, IAM, S3, RDS, CloudWatch): you can design accounts, networks, and IAM, and reason about cost, scaling, and resilience.
• Solid hypervisor/VM concepts (KVM, VMware, or similar); Proxmox familiarity a plus
• You have implemented (not only selected) monitoring/observability and CI/CD
• Hands-on access control/IAM, encryption, patching, vulnerability management; HIPAA, SOC 2, HITRUST, or ISO 27001 strongly preferred
• Experience leading or closely partnering with production teams based