Director Platform Engineering - SRE / Observability

Request Technology, LLC; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Job summary

Request Technology, LLC is seeking a hands-on Director of Site Reliability Engineering to lead a 7-10 person team across SRE and platform engineering in a large, cloud-native environment. You will raise the bar on observability, reliability, and performance, partnering with a centralized architecture function to optimize cloud efficiency and reduce waste.

The ideal candidate will be data-driven, capable of shaping SLOs/SLAs, and skilled at coordinating across distributed teams in the US.

Qualifications

• 5+ years leading engineering teams and cultivating high-performing cultures.
• 10+ years hands-on software engineering with AWS and large-scale systems.
• Hands-on SRE/observability leadership at scale.
• Own SLO/SLA definitions and resilience engineering practices.
• Data-driven, metrics-focused with toil reduction and cloud efficiency.
• Experience defining delivery metrics (DORA) and improving cycle times.

Responsibilities

• Lead a team of 7-10 engineers and managers across SRE and platforms.
• Drive reliability, observability, and cloud platform engineering excellence.
• Govern SLOs/SLAs and champion chaos testing and performance validation.
• Collaborate with architecture and cross-functional teams across the US.
• Define roadmaps and priorities for observability platform capabilities.

Skills

Team leadership

Engineering experience

SRE/observability leadership

SLOs/SLAs governance

Data-driven culture

Agile/Scrum

Cross-functional communication

Education

Bachelor's degree in Computer Science or equivalent

Master's degree considered

Tools

OpenTelemetry

Prometheus/PromQL

Tempo/Jaeger

Loki/Elastic/Splunk

Kubernetes

Kafka

Terraform/Helm

CI/CD tooling

Job description

You will manage a team of SREs and managers. 7-10 people and managers. Keys SRE observability infrastructure kubernetes kafka aws terraform. j

The Director will lead and manage this team to drive reliability, observability, and cloud platform engineering excellence across a large, complex cloud-based computing environment. The ideal candidate is a hands-on, data-driven technical leader, who can personally raise the bar on SRE and observability practices, reduce waste, optimize cloud efficiency, and improve performance, in close partnership with a dedicated SRE/monitoring team and a centralized architecture function.

Qualifications:

• [Required] 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures
• [Required] 10+ years of progressive, hands-on experience in software engineering with an understanding of large-scale computing solutions (primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning
• [Required] Demonstrated, hands-on expertise building and maturing SRE and observability practices at scale, able to personally raise the technical bar for a dedicated SRE/monitoring team, not just consume their output
• [Required] Demonstrated track record owning the definition and governance of SLOs and SLAs for mission-critical systems, and personally driving resilience engineering practices (chaos engineering, load/performance testing) to validate reliability ahead of incidents
• [Required] Demonstrated track record driving reliability through a data-driven culture, waste/toil reduction, cloud efficiency measures, and performance optimization, treating metrics as the primary lens for every decision
• [Required] Experience defining, instrumenting, and acting on software delivery performance metrics (DORA metrics, cycle time, deployment frequency, lead time, etc.) to drive engineering improvement initiatives
• [Required] Strong consultative, communication, team player, and analytical skills, with the ability to regularly interact between various teams distributed across the US
• [Required] Strong technical team leadership and technical project management skills
• [Required] Relevant experience leading highly technical team members through adopting new technologies while maintaining highly available, mission-critical systems, with a proven track record of success
• [Required] Ability to clearly communicate verbally and in writing to business and technology leaders, architects, developers, and team members
• [Required] Must be able to collaborate effectively with a group of high-performing, technical individuals
• [Required] Experience acting as a product owner, defining roadmap, requirements, and priorities, for a platform capability such as observability, ideally in partnership with a separate team that owns the underlying tooling and operations
• [Required] Experience with architecting, implementing, and maintaining highly available mission-critical environments for 24x7 availability
• [Required] Demonstrated history of working within deadlines and ability to work well under pressure
• [Required] Experience managing work tasks using Agile methodology/scrum desired

Technical Skills:

• [Required] Deep expertise in OpenTelemetry, including instrumentation standards, auto-instrumentation, semantic conventions, and the OTel Collector, as the foundation for a vendor-neutral, paved-road instrumentation strategy
• [Required] Hands-on experience with metrics engines and time-series databases, including Prometheus and PromQL, plus scale-out options such as Mimir, Thanos, VictoriaMetrics, or Amazon Managed Prometheus, including cardinality management
• [Required] Hands-on experience with tracing and logging backends such as Tempo/Jaeger, Loki/Elastic/Splunk (Splunk is common in financial services), and AWS X-Ray
• [Required] Experience with Kubernetes and Kafka observability specifically, including EKS metrics, kube-state-metrics, consumer lag, and broker health
• [Required] Experience with alerting and incident tooling such as PagerDuty or Opsgenie, including ServiceNow integration, alert routing, and noise reduction
• [Required] Hands-on experience with SLO-as-code frameworks such as OpenSLO, Sloth, or Nobl9, defining and governing SLOs in the repo rather than only in a vendor UI
• [Required] Experience delivering golden paths and templates (Terraform modules, Helm charts, pipeline templates) that ship with logging, metrics, tracing, dashboards, alerts, and SLO defaults out of the box
• [Required] Experience with resilience validation practices, including chaos engineering (e.g., AWS FIS, Gremlin) and load/performance testing
• [Required] Deep, hands-on mastery of observability tooling and practices (metrics, distributed tracing, centralized logging, dashboards, alerting), e.g., Datadog, Prometheus/Grafana, CloudWatch, or equivalent, sufficient to elevate, not just consume, a dedicated SRE team’s capability
• [Required] Deep understanding of SRE principles including SLOs/SLIs, error budgets, incident management, and postmortem culture, with a track record of driving adoption and maturity
• [Required] Fluency in the Golden Signals, RED, and USE methods as applied frameworks for monitoring and alerting design
• [Required] Hands-on experience with: Terraform, Kubernetes, Jenkins or other CI/CD tooling, Kafka, Github, and configuration management tools such as Puppet, Chef, or Ansible
• [Required] Deep, hands-on expertise with infrastructure-as-code (IaC) tools and practices (e.g., Terraform, CloudFormation, CDK, Pulumi), with a track record of driving IaC adoption at scale across a cloud platform organization
• [Required] Relevant experience with configuration and implementation of IaaS, Infrastructure as Code, AWS, Azure, etc.
• [Required] Expert working knowledge of infrastructure design and components, such as servers, operating systems, networks, and storage
• [Required] Basic understanding of good delivery practices and continual integration and improvement; Agile/Lean background for projects and project delivery
• [Required] Bachelor’s degree, preferably in a technical discipline (Computer Science, Mathematics, etc.), or equivalent combination of education and experience required; Master’s degree and relevant experience also considered
• [Required] 10+ years’ experience in IT systems installation, operations, administration, and maintenance of cloud systems / virtualized servers, including 5+ years in a technical leadership role
• [Required] AWS Solutions Architect Associate Certification or higher strongly desired