Director, Platform Data Operations for Client360

JPMorganChase; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase in New York is seeking a Platform and Data Operations Director to lead Client360 initiatives and unify client data. You will drive platform strategy, oversee data operations, and mentor teams to deliver impactful outcomes across the enterprise.

The role emphasizes cross-functional leadership, governance, and innovative use of analytics to enable growth and regulatory compliance.

Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics.
• Ability to influence adoption of platform and data operations lifecycle activities.
• Experience driving change and managing stakeholders across multiple functions.
• Proven track record of leading large-scale platform, data integration, and analytics projects.

Responsibilities

• Develop and execute strategic platform and data operations initiatives for Client360, aligning with organizational objectives.
• Oversee planning, execution, risk management, and delivery of key platform and data operations activities.
• Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement.
• Own platform and data operations performance, driving enhancements to achieve business outcomes.
• Collaborate with engineering, operations, and business teams to maintain and enhance platform and data processes.
• Define the platform and data operations experience, focusing on process optimization and stakeholder satisfaction.
• Oversee foundational platform and data processes that support Client360.
• Drive continuous improvement by establishing and monitoring key performance indicators.
• Leverage analytics, including machine learning and AI, to derive actionable business insights.
• Understand internal team needs and anticipate future requirements, collaborating across business lines.
• Utilize platform and data operations to deliver personalized client experiences and ensure regulatory compliance.

Skills

Platform management

Data operations

Process improvement

Strategic planning

Data analytics

Stakeholder engagement

Platform integration

Regulatory compliance

Data governance

Cross-functional leadership

Education

Advanced degree in Computer Science, Data Science, Business, or related field

Tools

CRM systems

Data analytics tools

Job description

JPMorganChase in New York is seeking a Platform and Data Operations Director to lead Client360 initiatives and unify client data. You will drive platform strategy, oversee data operations, and mentor teams to deliver impactful outcomes across the enterprise.

The role emphasizes cross-functional leadership, governance, and innovative use of analytics to enable growth and regulatory compliance.