Product Director, Platform Data Ops C360

JPMorganChase; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase in New York is seeking a Platform and Data Operations Director to lead Client360 initiatives and unify client data. You will drive platform strategy, oversee data operations, and mentor teams to deliver impactful outcomes across the enterprise.

The role emphasizes cross-functional leadership, governance, and innovative use of analytics to enable growth and regulatory compliance.

Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics.
• Ability to influence adoption of platform and data operations lifecycle activities.
• Experience driving change and managing stakeholders across multiple functions.
• Proven track record of leading large-scale platform, data integration, and analytics projects.

Responsibilities

• Develop and execute strategic platform and data operations initiatives for Client360, aligning with organizational objectives.
• Oversee planning, execution, risk management, and delivery of key platform and data operations activities.
• Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement.
• Own platform and data operations performance, driving enhancements to achieve business outcomes.
• Collaborate with engineering, operations, and business teams to maintain and enhance platform and data processes.
• Define the platform and data operations experience, focusing on process optimization and stakeholder satisfaction.
• Oversee foundational platform and data processes that support Client360.
• Drive continuous improvement by establishing and monitoring key performance indicators.
• Leverage analytics, including machine learning and AI, to derive actionable business insights.
• Understand internal team needs and anticipate future requirements, collaborating across business lines.
• Utilize platform and data operations to deliver personalized client experiences and ensure regulatory compliance.

Skills

Platform management

Data operations

Process improvement

Strategic planning

Data analytics

Stakeholder engagement

Platform integration

Regulatory compliance

Data governance

Cross-functional leadership

Education

Advanced degree in Computer Science, Data Science, Business, or related field

Tools

CRM systems

Data analytics tools

Job description

Job Description

Are you ready to shape the future of data-driven decision-making at JPMorgan Chase? Join us as a Platform and Data Operations Director and play a pivotal role in building the backbone of Client360. You will lead with impact, collaborating across teams to deliver innovative solutions that unify client data and drive business growth. Here, your expertise will help us deliver operational excellence and empower enterprise-wide transformation. Be part of a team where your leadership and vision make a difference.

As a Product Director in Data, Digital and AI, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job Responsibilities

• Develop and execute strategic platform and data operations initiatives for Client360, aligning with organizational objectives.


• Oversee planning, execution, risk management, and delivery of key platform and data operations activities.


• Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement.


• Own platform and data operations performance, driving enhancements to achieve business outcomes.


• Collaborate with engineering, operations, and business teams to maintain and enhance platform and data processes.


• Define the platform and data operations experience, focusing on process optimization and stakeholder satisfaction.


• Oversee foundational platform and data processes that support Client360.


• Drive continuous improvement by establishing and monitoring key performance indicators.


• Leverage analytics, including machine learning and AI, to derive actionable business insights.


• Understand internal team needs and anticipate future requirements, collaborating across business lines.


• Utilize platform and data operations to deliver personalized client experiences and ensure regulatory compliance.

Required Qualifications, Capabilities, And Skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications


• Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics.


• Ability to influence adoption of key platform and data operations lifecycle activities.


• Experience driving change and managing stakeholders across multiple functions.


• Proven track record of leading large-scale platform, data integration, and analytics projects.


• Strong understanding of platform integration techniques, data governance, regulatory compliance, and data privacy.


• Customer-centric mindset with the ability to prioritize and deliver stakeholder needs.


• Experience leading cross-functional teams and managing stakeholders to drive innovation.


• Excellent problem-solving skills and strategic thinking about platform and data operations.


• Strong communication and interpersonal skills for presenting complex concepts to diverse audiences.


• Familiarity with emerging technologies and best practices in platform management, data operations, and CRM.

Preferred Qualifications, Capabilities, And Skill

• Experience working in a highly matrixed, complex organization.


• Extensive experience in platform management, data operations, or CRM systems within a financial institution.


• Advanced degree in Computer Science, Data Science, Business, or a related field.


• Demonstrated ability to engage customers and stakeholders positively in platform and data operations.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.