Director, Platform Client Experiences

MediaKind; United States; On-site; CAD 150,000 - 190,000; Full time

Benefits offered by this job

Wellbeing program

Family policies

Training & development

Flexible work

Collaborative culture

Job summary

MediaKind is seeking a Director of Client Experiences to shape how audiences watch content on mobile, TV, and web across devices. You will translate platform strategy into a client experience roadmap and ensure backend services meet customer needs.

In this hands-on leadership role, you will collaborate with product, engineering, and sales teams to accelerate time-to-market, improve UX, and drive monetization through ads and FAST services.

Qualifications

• 8+ years in streaming/OTT product management
• Hands-on consumer streaming app experience
• Familiar with iOS/Android devices and TV platforms
• Experience with entitlements, rights, or monetization in streaming
• Understanding of adaptive bitrate streaming, HLS/DASH, DRM, low-latency delivery, and SDKs
• Strong communication for tech and business discussions
• Experience mentoring product teams and staying hands-on
• Legal right to work in UK, USA, or Canada (no sponsorship)

Responsibilities

• Own and deliver the client experience roadmap across mobile, living room, web and emerging screens
• Collaborate with Platform Tools to ensure services and APIs support client apps
• Advance live features: low-latency playback, start-over, catch-up, real-time messaging
• Define entitlements for subscriptions, pay-per-view, blackouts and device limits
• Drive discovery and personalization across catalog, search, feeds, and recs
• Grow client monetization with ad-supported and FAST experiences
• Lead the client SDK portfolio for iOS/tvOS, Android, Android TV, Roku, web
• Build the MediaKind demo app showcasing platform capabilities
• Advise top streaming services on modern app architecture and learnings
• Use analytics to decide what to build next and prove impact
• Mentor and grow the client experiences product team

Skills

Streaming PM

Consumer apps

Device ecosystem

Entitlements/monetization

ABR/DRM/SDKs

Mentoring

Hands-on leadership

Communication with CPO/ENG

Job description

At MediaKind, we’ve reshaped the future of streaming video.

As the world’s largest independent video technology company, and the leader in sports streaming, we power the most ambitious and demanding video experiences on the planet.

Our cloud-native, software-defined solutions help the world’s leading streamers and broadcasters build, deploy and scale premium video experiences. From live sport and entertainment to mission-critical broadcast, we help them deliver every moment to audiences, everywhere.

At MediaKind, innovation is driven by people. You'll join a global team of curious thinkers, problem-solvers, and builders who move quickly, collaborate openly, and are passionate about delivering technology that makes a real impact. We value ownership, practical thinking, and continuous learning, and we believe great ideas come from empowered teams.

If you're excited by solving complex challenges, working alongside talented colleagues around the world, and helping shape the future of video, we'd love to build what's next together.

Position Overview

We're looking for a Director of Client Experiences to lead how audiences watch content on their favorite devices. MK.IO Platform provides modern video streaming services, with live and on‑demand encoding, packaging, DRM and delivery, catalog and discovery, entitlements and rights, monetization, player SDKs and analytics. Our customers are the streaming businesses who put those experiences in front of viewers. You'll think like their viewers and build what our customers need to serve them.

This is a hands‑on product leadership role. You'll turn our platform strategy into a client experience roadmap, and work with the Director of Platform Tools, your counterpart on the product team, to make sure the backend services exist for what our customers want to build. Your job is to make our customers' applications faster to build, better to use, and ahead of what the market expects.

Key Responsibilities

• Own and deliver the client experience roadmap across mobile, living room, web, and emerging screens
• Work with the Director of Platform Tools so the services and APIs behind great client applications get built
• Push live forward: low‑latency playback, start‑over and catch‑up, real‑time messaging, and features like multiview
• Define entitlements that decide who can watch what: subscription tiers, pay‑per‑view, blackouts, and device limits
• Develop discovery and personalization across catalog, search, feeds and recommendations
• Grow monetization on the client: ad‑supported and FAST experiences, ad insertion, and subscription
• Lead the client SDK portfolio across iOS/tvOS, Android and Android TV, Roku and web
• Build out the MediaKind demo application that shows the art of the possible on our platform
• Advise the world's largest streaming services on building modern applications, and bring what you learn back
• Use engagement and quality‑of‑experience analytics to decide what to build next, and show it worked
• Mentor and grow the client experiences product team

Skills and Qualifications

Required

• Solid experience (typically 8+ years) in streaming or OTT product management
• Hands‑on experience building or running consumer streaming applications, and accountability for how they performed
• Fluency across the device ecosystem: iOS and Android, Samsung Tizen, LG webOS, streaming sticks and consoles
• Practical experience with entitlements, rights, or monetization in streaming
• Working understanding of adaptive bitrate streaming, HLS and DASH, DRM, low‑latency live delivery, and player SDKs
• Genuine interest in what other streaming services are shipping, because you already watch this closely
• Communication skills to hold a technical conversation with an engineering lead and a business one with a CPO
• Experience mentoring product people, and a willingness to stay hands‑on in a small team
• Legal right to work in the UK, USA, or Canada. We are unable to offer sponsorship for this role

Preferred

• Live sports at scale, where the biggest matches bring the whole audience at once
• Experience with ad‑supported or FAST services and the ad technology behind them
• Delivering products to Tier‑1 broadcasters, operators, or global streaming services
• Background in B2B platform products, where your users are other product and engineering teams
• Familiarity with set‑top environments and how those operators are moving to IP
• Exposure to emerging devices such as Apple Vision Pro

Location

UK, USA, or Canada. Remote, with travel for customer engagements and industry events.

• Competitive salary and bonus structure
• MediaKindness Wellbeing Program and Family Friendly Policies
• Ongoing training and professional development opportunities
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options

Join our team at MediaKind and be part of a dynamic and supportive environment where your contributions make a meaningful impact on our success.

Here at MediaKind, we are dedicated to creating an inclusive workplace where we appreciate the unique skills, capabilities and perspectives that our people bring. We believe that diverse teams are better for our employees, customers and our business. Everyone’s identity, background and life experiences add to the MediaKind story, and we welcome all.