Director - Pharma Meetings, Account and Operations

BCD; Chicago (IL); Hybrid; USD 95,000 - 123,000; Full time

Benefits offered by this job

Flexible working

Room to grow

Everyone has a voice

Make your move

We’ve got you covered

Positive culture

Job summary

BCD M&E is seeking a Director to lead pharma meetings, account and NA operations in a fast-paced, regulated setting. You will guide account strategy and NA operations, balancing big-picture thinking with day-to-day execution while coaching teams for measurable results.

The role demands 10+ years in pharma meetings/management, strong stakeholder skills, and experience with regulated programs. Travel 25–30% annually; virtual role; remote hours align to EST.

Qualifications

• 10+ years in a prior management role within pharma meetings & events.
• Experience leading teams and managing complex stakeholder dynamics.
• Experience with regulated pharma programs and compliance-focused projects.

Responsibilities

• Lead NA pharma meetings & events operations and account strategy.
• Coach teams with accountability in a deadline-driven environment.
• Build trusted client relationships and optimize end-to-end logistics.
• Use data to spot opportunities, manage risk, and improve results.

Skills

Leadership

Stakeholder engagement

Account management

Coaching

Operations improvement

Strategic planning

Tools

Cvent

Job description

Director - Pharma Meetings, Account and Operations

Date: Sep 25, 2026

Location: US, Virtual, NOAM

Company: BCD

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

Ready to lead at a high level and make a real impact? The Director - Pharma Meetings, Account and Operations role supports Life Sciences clients in a fast-paced, highly regulated environment where operational excellence, compliance, and strong client partnership all matter. You’ll guide both account strategy and North America pharmaceutical Meetings & Events operations, helping shape smarter processes, stronger stakeholder engagement, and measurable business results. If you love balancing big-picture thinking with day-to-day execution, this one’s for you.

• Leading teams with clarity, accountability, and a strong coaching mindset in a structured, deadline-driven environment
• Building trusted client relationships and navigating complex stakeholder dynamics with professionalism and confidence
• Driving operational excellence, improving end-to-end logistics processes, and creating scalable ways of working
• Using financial, service, and performance data to spot opportunities, manage risk, and improve program results
• Working in the Life Sciences space, including supporting compliance-focused programs, regulated processes, and Pharma account needs

You Might Also Have

• Experience managing strategic meetings programs and expanding programs across business units or regions
• Strong knowledge of meetings technology, including Cvent, and how to use it to improve delivery and client experience
• A background in contract governance, quarterly business reviews, and service-level management
• Comfort presenting insights and recommendations to senior client stakeholders and leadership teams
• Experience introducing innovative solutions, change management efforts, and new technologies in a client-facing setting

You Should Know

• This role is virtual and operates on Eastern Standard business hours
• Travel is required annually, 25% - 30% both international and domestic
• A minimum of 10 years' experience is required in a previous management role, managing a team / direct reports, within the pharmaceutical meetings & events space

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:25% to 50%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director - Pharma Meetings, Account and Operations is between $95,000 - $123,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.