Director, Performance Assurance

Ladders; United States; Remote; USD 135,000 - 180,000; Full time

Benefits offered by this job

401k retirement plan with employer max

Medical, dental, and vision insurance

Paid Time Off starting at 80 hours per

Floating holiday and paid sick leave

Tuition reimbursement program

Employee discount program

Job summary

Ladders is seeking a Director, Performance Assurance to lead performance governance and reporting for residential sales, translating complex data into clear operational insights.

You will partner with leadership and cross-functional teams to align targets, surface trends, and drive remediation when performance gaps emerge. This remote role offers a competitive compensation package.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Data Analytics, Statistics, Information Systems, or related field.
• 8+ years in sales operations, revenue operations, analytics, or performance management.
• Experience in telecommunications or subscription-based industries with recurring revenue models.
• Proven track record analyzing metrics like subscriber growth and churn.
• Experience establishing enterprise performance metrics and reporting standards across business functions.

Responsibilities

• Lead governance and reporting of residential sales performance organization-wide.
• Analyze performance across channels and markets to identify trends and gaps.
• Develop actionable gap plans with ownership and timelines.
• Consolidate inputs from cross-functional teams for leadership communication.
• Translate complex data into clear, actionable insights for decision-making.
• Maintain consistent performance metrics and reporting definitions.
• Collaborate with leadership to align targets and remediation efforts.

Skills

Leadership

Analytical thinking

Cross-functional collaboration

Communication

Decision making

Education

Bachelor's degree in related field

Tools

SQL

BI tools

Data analytics tools

Job description

For our client, we are seeking a Director, Performance Assurance to join the team of a leader in the Telecommunications & Hardware space. This role will guide organization-wide performance governance and reporting for residential sales, with a strong focus on translating complex business data into clear operational insight. The position will partner closely with leadership and cross-functional teams to align targets, surface trends, and drive timely remediation when performance gaps emerge. It is well suited for a leader who can bring structure to metrics, strengthen reporting discipline, and improve execution across channels and markets.

Location: Remote

Compensation: $135,000 – $180,000 annually

Responsibilities

• Lead governance and reporting of residential sales performance organization-wide
• Analyze performance across channels and markets to identify trends and gaps
• Develop actionable gap plans with clear ownership and timelines when targets are missed
• Consolidate inputs from cross-functional teams for leadership communication
• Translate complex data into clear, actionable insights for decision-making
• Maintain consistent performance metrics and reporting definitions across the organization
• Collaborate with leadership to align operational targets and remediation efforts

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Data Analytics, Statistics, Information Systems, or a related field preferred
• 8+ years in sales operations, revenue operations, commercial analytics, business intelligence, or performance management
• Experience in telecommunications or subscription-based industries with an understanding of recurring revenue models
• Proven track record in analyzing business performance metrics like subscriber growth and churn rates
• Experience in establishing enterprise performance metrics and reporting standards across business functions

Benefits

• 401k retirement plan with employer match
• Comprehensive insurance options including medical, dental, and vision
• Paid Time Off starting at 80 hours per year, increasing with tenure
• Floating holiday and paid sick leave
• Tuition reimbursement program
• Employee discount program

Our client is an equal opportunity employer.