Senior Director, Performance Insights

Mediacom Communications; Town of Blooming Grove (NY); Vor Ort; USD 180.000 - 240.000; Vollzeit

Zusammenfassung

Mediacom Communications in New York seeks a Senior Director of Performance Insights to translate data into executive-ready insights, leading enterprise analytics, KPI governance, and performance storytelling across customer, commercial, operational, and financial functions.

You will partner with Finance, Sales, Marketing, Customer Care, Product, Technology and Operations to identify drivers, uncover risks and opportunities, and help leadership act quickly on data-driven recommendations through

Qualifikationen

• Translate large datasets into business narratives.
• Explain drivers, implications and actions to executives.
• Partner with Finance, Sales, Marketing, and Ops leaders.

Aufgaben

• Lead analysis of customer, commercial, operational, and financial KPIs.
• Establish a trusted view of enterprise performance across metrics.
• Identify emerging trends, risks, and opportunities; distinguish short-term fluctuations.
• Develop analytical frameworks that provide visibility into drivers of performance.
• Conduct root-cause analyses to understand performance outcomes and propose corrective actions.
• Evaluate performance across markets, customer segments, sales channels, products, and operations.
• Own the development of executive scorecards, dashboards, and reviews.
• Ensure reporting explains drivers, implications, and actions behind results.
• Partner with senior leaders to develop performance narratives for decision-making.
• Deliver concise, actionable insights that simplify complex issues.

Jobbeschreibung

Position: Senior Director, Performance Insights

Who We Are

Since 1995, Mediacom Communications has grown to become the 5th largest cable operator in the United States and a leading gigabit broadband provider to smaller markets. With a team of over 3,900 dedicated professionals, we are committed to bridging the digital divide between America’s major cities and its smaller regions. Our fiber-rich network allows us to deliver high-speed data, video, phone, and mobile services to over 3 million households and businesses across 22 states.

At Mediacom, we are passionate about growth and innovation. We offer faster, more reliable internet service, expanded digital and HD TV choices, and advanced home security and phone solutions. As we continue to expand, we strive to remain at the forefront of delivering cutting-edge entertainment, communications, and internet products.

To achieve this, Mediacom Communications seeks talented professionals to partner with us to meet these challenges and realize what we can imagine. Take the next step toward a dynamic and rewarding career with Mediacom Communications.

Position Overview

The Senior Director of Performance Insights will report to the Group Vice President, Strategic Insights & Analytics and serve as a key leader responsible for transforming business performance data into actionable executive insights.

This leader will oversee enterprise performance analytics, executive reporting, KPI management, and business performance storytelling across customer, commercial, operational, and financial functions. The role will partner closely with Finance, Sales, Marketing, Customer Care, Product, Technology, and Operations leadership to identify performance drivers, uncover risks and opportunities, and help leadership make faster, more informed decisions.

The successful candidate will possess a unique combination of analytical rigor, business acumen, and executive communication skills. They will be expected to move beyond traditional reporting by translating complex data into clear business narratives that explain what happened, why it happened, what it means, and what actions should be taken.

Position Responsibilities

Enterprise Performance Analytics

• Lead the analysis and interpretation of the company’s most critical customer, commercial, operational, and financial KPIs.
• Establish a trusted and consistent view of enterprise performance across growth, retention, revenue, product, customer, and operational metrics.
• Identify emerging trends, performance risks, and growth opportunities while distinguishing short-term fluctuations from meaningful structural changes.
• Develop analytical frameworks that provide clear visibility into the drivers of business performance.
• Conduct root-cause analyses to understand performance outcomes and identify recommended corrective actions.
• Evaluate performance across markets, customer segments, sales channels, products, and operational functions.

Executive Reporting and Insights

• Own the development of executive scorecards, dashboards, and business reviews that serve as the organization’s primary source of truth.
• Ensure executive reporting clearly explains the drivers, implications, and recommended actions behind business results rather than simply presenting metrics.
• Partner with senior leaders to develop performance narratives that support strategic decision-making.
• Deliver concise, actionable insights that simplify complex business issues and clearly communicate risks, opportunities, and tradeoffs.
• Support Executive Leadership Team reviews through recurring analyses, performance reporting, and ad hoc decision support.

Data Storytelling and Business Partnership

• Translate large, complex datasets into compelling business narratives that influence decisions and drive action.
• Communicate analytical findings effectively to senior executives and business leaders.
• Anticipate leadership questions and proactively develop insights that address key business concerns.
• Help establish a culture where performance discussions focus on drivers, implications, accountability, and measurable outcomes.
• Serve as a trusted thought partner to leaders across Finance, Sales, Marketing, Customer Care, Product, Operations, and Technology.

Data Visualization and Reporting Infrastructure

• Lead the design and enhancement of executive dashboards and analytical reporting environments.
• Develop scalable reporting solutions using Tableau, Power BI, Oracle Analytics, and other visualization platforms.