Director, Patient Services Operations & Launch Readiness

DBV Technologies; New Jersey; On-site; USD 175,000 - 215,000; Full time

Job summary

DBV Technologies seeks a Director of Patient Services Operations to design, build, and scale the patient services hub for a major launch. You will own daily operations, copay and PAP programs, and vendor relationships, collaborating across cross-functional teams in a lean environment.

You will drive launch readiness, SOP development, and program enhancements while ensuring HIPAA/compliance and optimized patient experiences in a fast-moving setting.

Qualifications

• Bachelor’s degree required; advanced degree (MBA, MPH, PharmD) a plus.
• 8+ years in biopharmaceutical industry with 5+ years in patient services or hub ops.
• Direct experience launching or operating patient support programs.
• SLA/KPI oversight and QBR leadership with hub services vendors.
• Strong knowledge of US reimbursement (commercial, Medicaid, Medicare).
• Familiarity with HIPAA, OIG guidance, and anti-kickback considerations.
• Experience with CRM/e-BV/e-PA tools and patient portals.
• Excellent project management, analytical, and communication skills.

Responsibilities

• Design, implement, and manage the patient services hub and onboarding workflows.
• Oversee daily hub vendor performance, SLA/KPI management and quality monitoring.
• Develop SOPs, work instructions, and training materials for teams.
• Lead launch readiness, go-live planning, and staffing models.
• Operationalize copay and PAP programs with legal/compliance.
• Define program KPIs and deliver insights to leadership.
• Ensure HIPAA/compliance across programs.

Skills

8+ years experience

Experience in biopharma

Patient services leadership

Vendor management

Reimbursement knowledge

Compliance knowledge

CRM systems

e-BV/e-PA tools

Patient portals

PM/Analytics/Communication

Education

Bachelor’s degree

MBA/MPH/PharmD

Tools

CRM

e-BV/e-PA tools

Patient portals

Job description

DBV Technologies seeks a Director of Patient Services Operations to design, build, and scale the patient services hub for a major launch. You will own daily operations, copay and PAP programs, and vendor relationships, collaborating across cross-functional teams in a lean environment.

You will drive launch readiness, SOP development, and program enhancements while ensuring HIPAA/compliance and optimized patient experiences in a fast-moving setting.