Director, Patient Services: Gene Therapy Access Leader

Beam Therapeutics; Cambridge (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

Beam Therapeutics seeks a Director, Patient Services to lead the patient services strategy for risto-cel, Beam’s lead asset for sickle cell disease. You will design programs, manage execution, and partner with Brand, Field Market Access, and Patient Operations to optimize access and adherence.

Onsite 1–3 days/week with ~25% travel, the role requires extensive pharma experience in patient services and regulatory know-how.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 10+ years in pharmaceutical/biotech with 8+ years in Patient Services, including field/strategy roles.
• Experience in billing & coding guides.
• Experience in designing patient services strategies (financial assistance, travel & lodging, etc.).
• Familiar with Anti-Kickback Statute regulations and OIG opinions.
• Buy & bill and rare disease experience; cell/gene therapy preferred.

Responsibilities

• Lead patient services for risto-cel, including program design, operational planning, launch readiness, and execution.
• Develop practical patient support and reimbursement solutions aligning with brand strategy.
• Partner with Brand, Account Management, Field Market Access, Patient Advocacy, and Patient Operations.
• Use data/analytics to monitor program performance and identify access barriers; recommend improvements.
• Collaborate with Senior Director, Trade & Distribution to manage Hub and patient services programs.
• Ensure programs comply with legal, regulatory, privacy, quality, pharmacovigilance, and internal policy requirements.

Skills

Communication skills

Presentation skills

Negotiation skills

CRM systems

PowerPoint

Excel

Travel coordination

Education

Bachelor's degree

Advanced degree preferred

Tools

CRM systems

PowerPoint

Excel

Job description

Beam Therapeutics seeks a Director, Patient Services to lead the patient services strategy for risto-cel, Beam’s lead asset for sickle cell disease. You will design programs, manage execution, and partner with Brand, Field Market Access, and Patient Operations to optimize access and adherence.

Onsite 1–3 days/week with ~25% travel, the role requires extensive pharma experience in patient services and regulatory know-how.