Director, Patient Financial Services

Baptist Health - Central Alabama; Montgomery (AL); On-site; USD 150,000 - 190,000; Full time

Job summary

Baptist Health - Central Alabama is seeking a Director of Patient Financial Services to oversee the Central Business Office, focusing on AR performance, revenue capture, and KPI alignment.

The role will involve process development, policy reviews, and collaboration with managed care, payers, and vendor partners to improve margins and prevent denials. A senior leader with 10+ years in hospital PFS and a BA/BS in a related field is required.

Qualifications

• Bachelor’s degree in Business Administration, Health Administration, or similar field required.
• Master’s degree preferred.
• At least 10 years hospital and physician patient financial services experience required.
• Minimum 10 years of management experience required.

Responsibilities

• Oversee daily operations for the Central Business Office (CBO).
• Monitor AR performance and KPIs to maximize revenue and reduce denials.
• Develop and implement processes to improve revenue capture and efficiency.
• Review policies and department structure for efficiency and effectiveness.
• Engage with managed care, payers, and payer representatives to review trends.
• Provide analysis, action plans, and staff training on denials and KPIs.
• Oversee vendor relationships and vendor performance.

Skills

Analytical skills

Communication

Time management

Organizational skills

Customer service

Professional composure

Self-motivated

Cross-functional collaboration

HIPAA knowledge

Education

Bachelor’s degree in Business Administration, Health Administration, or similar field

Master’s degree preferred

Job description

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.

To learn more about Baptist Health, visit us at https://www.baptistfirst.org.

Highlights

Summary:

The Director, Patient Financial Services shall be responsible for overseeing daily operations for the Central Business Office (CBO). This will include monitoring AR performance and indicators to ensure a shared focus is aligned to achieve set KPIs. This individual will develop and implement processes and controls to ensure revenue capture is accurate and maximized while identifying ways to prevent revenue erosion, reduce costs, and improve margins. The Director will review policies and processes to ensure processes and department structure are efficient and effective. The Director will engage managed care, payers, and payer representatives as needed to review claim and denial trends, gather and disseminate information as applicable and ensure payer contracts are favorable and sustainable. Additionally, the Director will provide analysis, action plans, and ensure training and education is provided to prevent and reduce denials and improve KPIs. This individual will also have oversight of vendor relationships and vendor performance.

Education/Experience

Bachelor’s degree in Business Administration, Health Administration, or similar field required, Master’s degree preferred. At least 10 years hospital and physician patient financial services required. Minimum 10 years management experience required.

Licensure/Certification

None

Knowledge/Skills/Abilities

• Skill in the use of computers, preferably in a PC, Windows-based operating environment.
• Ability to effectively manage time and schedules.
• Excellent organizational skills.
• Strong analytical skills.
• Good oral and written communication skills.
• Ability to maintain a professional and customer centric composure in difficult or challenging situations.
• Ability to work from broad directions and be self-motivated.
• Ability to prioritize workload to achieve maximum efficiency.
• Ability to effectively communicate with people of various backgrounds throughout the organization.
• Ability to provide a positive customer service experience to guest, visitors, and patients.
• Knowledge of HIPAA standards and regulations.

Primary Location:

Corporate

Job

Director, Patient Financial Services

Director, Patient Financial Services

Job Type

Regular-Full time

Shift

First Shift (United States of America)