Director, Patient Access & Support Strategy

Denali Therapeutics Inc.; South San Francisco (CA); Hybrid; USD 204,000 - 265,000; Full time

Benefits offered by this job

401k

Healthcare coverage

ESPP

Job summary

Denali Therapeutics Inc. seeks a Director of Patient Support Strategy & Operations to build and scale patient support and access capabilities for upcoming product launches and ongoing commercialization.

You will lead the Patient Access Hub, affordability programs, and provider support pathways to ensure smooth onboarding and therapy initiation at a high quality. The role requires strategic thinking and hands-on execution, with 25–30% travel.

Qualifications

• Typically requires a BS/BA and 10+ years of experience in pharmaceutical/biotech patient support, access, reimbursement, hub operations, or specialty pharmacy.
• Experience launching and managing patient support programs, particularly hybrid field/HUB models.
• Experience designing and managing patient affordability programs (copay, PAP).

Responsibilities

• Design and operationalize Patient Access Hub services including benefits investigation, prior authorization support, appeals, and case management.
• Establish and refine patient affordability programs and access frameworks.
• Oversee day-to-day Patient Access Hub operations and vendor performance with high compliance.
• Drive continuous improvement using data to optimize access, affordability, and operations.
• Collaborate with Market Access, Marketing, Payer Strategy, Sales, Medical Affairs, Legal, Compliance, and Commercial teams.

Skills

Patient support strategy

Payer systems knowledge

Cross-functional collaboration

Vendor management

Data analytics

Education

BS/BA degree

Advanced degree preferred

Job description

Denali Therapeutics Inc. seeks a Director of Patient Support Strategy & Operations to build and scale patient support and access capabilities for upcoming product launches and ongoing commercialization.

You will lead the Patient Access Hub, affordability programs, and provider support pathways to ensure smooth onboarding and therapy initiation at a high quality. The role requires strategic thinking and hands-on execution, with 25–30% travel.