Director, Patient Access & Support Programs

Denali Therapeutics Inc; South San Francisco (CA); On-site; USD 204,000 - 265,000; Full time

Benefits offered by this job

401k

Healthcare coverage

ESPP

Job summary

Denali Therapeutics Inc. is seeking a Director of Patient Support Strategy & Operations to build scalable patient access capabilities for launches and ongoing commercialization.

The role leads the Patient Access Hub, PAP eligibility criteria, copay assistance, and provider support pathways to minimize access barriers and streamline therapy initiation. You will work cross-functionally with Market Access, Marketing, Sales, Medical, Legal, and Compliance to align access strategies with commercial

Qualifications

• BS/BA + 10+ years in pharma/biotech patient support, access, reimbursement, or HUB operations.
• Experience launching and managing patient support programs and affordability programs.
• Knowledge of US payer systems (Commercial, Medicaid, Medicare Part B/D).

Responsibilities

• Design and operate patient access hub services including PA support, appeals, case management.
• Develop and refine patient assistance and affordability programs.
• Define provider support pathways to reduce access barriers and speed therapy initiation.
• Monitor KPIs like time-to-therapy, onboarding timelines, and hub performance.
• Ensure compliance with regulatory and legal requirements; collaborate cross-functionally.

Skills

Patient support strategy

Payer systems knowledge

Cross-functional collaboration

Analytical mindset

Communication

Vendor management

Travel readiness

Education

BS/BA with 10+ years in pharma/biotech patient support

Advanced degree preferred

Tools

Vendor management tools

Job description

Denali Therapeutics Inc. is seeking a Director of Patient Support Strategy & Operations to build scalable patient access capabilities for launches and ongoing commercialization.

The role leads the Patient Access Hub, PAP eligibility criteria, copay assistance, and provider support pathways to minimize access barriers and streamline therapy initiation. You will work cross-functionally with Market Access, Marketing, Sales, Medical, Legal, and Compliance to align access strategies with commercial